Rental Coordinator

Toromontmh; Vaughan; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Rental Coordinator, where your commitment to customer service and safety is paramount. This role offers a chance to work with top-tier equipment and brands, ensuring customer satisfaction while you assist with rental needs and contracts. You'll be part of a supportive team that values your growth and development, with competitive rewards and opportunities for continuous learning. If you have a passion for service and a drive to excel, this is the perfect opportunity for you to thrive in a dynamic environment.

Benefits

Competitive total rewards

Opportunities for continuous learning

Safe working environment

Qualifications

• 3-5 years of experience in administration or related field.
• Bilingual in French and English is preferred.

Responsibilities

• Assist customers with rental needs and complete rental contracts.
• Coordinate transportation and manage rental unit information.

Skills

Customer Service

MS Office (Word, Excel)

DBS/SAP Systems

Bilingual (French and English)

Education

High School Diploma

University Education

Tools

DBS/SAP

Job description

Toromont Material Handling is looking for a rental specialist to join our team! The Rental Coordinator is responsible for assisting customers with their rental needs from our product line and promoting our products according to the company's policies and objectives.

As a Rental Coordinator, YOU will experience:

• Working within one of the safest organizations in the industry, where your safety and well-being are our top priorities
• Working with best-in-class equipment and premium brands to exceed customer expectations
• Opportunities to continuously learn, grow, and develop with our Toromont Material Handling team for your success
• Competitive total rewards, including wages, benefits, and premiums (as eligible)

In a typical day, YOU will:

• Assist customers with their rental needs
• Complete rental contracts
• Promote our products to existing and potential customers
• Coordinate transportation with rental customers (global solutions and others)
• Obtain necessary credit authorization for shipping units
• Enter reservations and contracts ('sales order') for rentals into DBS/SAP system
• Process shipping and reception of equipment in DBS/SAP, identifying and correcting irregularities
• Update and manage rental unit information in DBS/SAP (availability, accessories, chargers, batteries, transfers)
• Prepare and invoice rentals and overtime
• Research and resolve disputed rental invoices
• Complete delivery reports for shipped rental units
• Register rentals in RDPRM when necessary
• Calculate lease conversions with purchase options
• Open service orders for unit preparation and return
• Maintain filing related to rental activities
• Collaborate on projects or tasks related to the rental department

Must-haves for this role:

• High school diploma in administration or related field; university education is an asset, combined with 3-5 years of experience
• Knowledge of MS Office (Word, Excel) and DBS/SAP systems (preferred)
• Bilingual in French and English (preferred)

About Toromont Material Handling

Toromont Material Handling, a wholly owned subsidiary of Toromont Industries Ltd., sells, rents, and provides after-sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich forklifts. We are also the authorized exclusive dealer for Kalmar lift trucks and container handlers, AUSA rough-terrain forklifts, Shuttlewagon Rail Car Movers, and Hoppecke energy solutions. TMH offers a full range of racking and storage products and specialized floor cleaning equipment.