Rental Coordinator

Cooper Equipment Rentals; Revelstoke; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefit package withPremiums

Uniform, safety boots/shoes, safety g

RRSP match

Safety-minded organization

Stable, year-round employment

Continuous training and development op

The Cooper Difference

Job summary

Cooper Equipment Rentals in Revelstoke, BC is seeking a detail-oriented Rental Coordinator to support the branch’s daily operations, serve as the main contact for customer inquiries, and coordinate equipment rentals and related logistics.

The role requires strong organization, clear communication, and a proactive approach to service, working with drivers, the service department, and sales teams to ensure equipment is rental-ready and inventory stays accurate.

Qualifications

• High school diploma or equivalent required; post-secondary education is an asset.
• 1 year of experience in construction or equipment rental, customer service, or related field.
• Knowledge of equipment rental operations is an asset.

Responsibilities

• Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
• Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
• Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
• Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
• Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges.
• Use Systematic Rental Management system accurately and effectively.
• Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.
• Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.
• Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
• Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.

Skills

Organizational skills

Communication skills

Customer-focused

Relationship-building

Problem-solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Post-secondary education in business, administration, or logistics (asset)

Tools

Microsoft Office

PowerBI (asset)

Systematics or similar rental management system (asset)

Job description

Build your Career at Cooper Equipment RentalsJob Summary: We are seeking a detail-oriented, customer-focused Rental Coordinator to support the daily operations of our branch. The Rental Coordinator will be a main point of contact for customer inquiries, equipment rentals, and logistics coordination, ensuring accuracy, efficiency, and a high standard of service. This role requires strong organizational skills, clear communication, and the ability to thrive in a fast-paced environment.Why Work with Us? Perks!Competitive salaryExcellent benefit package with premiums paid by the companyUniform, safety boots/shoes, safety gear providedRRSP MatchSafety-minded organizationStable, year-round employmentContinuous training, learning and development opportunitiesFun-loving work environment with strong social responsibilityWhat You’ll Be DoingDuties and Responsibilities:Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively.Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference. What You’ll Bring to the TeamQualifications and Requirements:Minimum of 1 year of experience in the construction industry, customer service, or a related field is required. Experience in the equipment rental industry is a definite asset.High school diploma or equivalent is required; post-secondary education in business, administration, or logistics is an asset.Knowledge of construction equipment and rental fleet operations is an asset.Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.Customer-focused mindset with strong relationship-building skills.Proficiency with Microsoft Office (Word, Excel, Outlook); PowerBI or other reporting tools are an asset.Comfortable learning and working with rental management systems (Systematics or similar software preferred).Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions.Ability to work independently as well as collaboratively in a team environment.Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.Commitment to workplace safety and adherence to all company safety standards.High level of accountability, professionalism, and pride in your work.#SJ1Want to learn more about career opportunities at Cooper Equipment Rentals? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.Pay Range:$50,000 - $55,000 annuallyLocation:210 Highway 23 N Revelstoke, BC V0E 2S0