Parts & Service Coordinator

Cooper Equipment Rentals Limited; Northeastern Ontario; On-site; CAD 55,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Uniform & safety gear provided

RRSP match

Safety-minded organization

Stable year-round employment

Training & development opportunities

Team-oriented culture

Job summary

Cooper Equipment Rentals Limited in Sudbury, Ontario is seeking customer-oriented, motivated individuals to join our professional team. You will coordinate the ordering, receiving, stocking, transfer, and delivery of parts to keep technicians and branches supplied for timely repairs.

We offer a competitive salary, a comprehensive benefits package with premiums paid by the company, RRSP matching, safety gear, stable year-round employment, training and development opportunities, and a positive,

Qualifications

• Minimum 3 years experience in customer service, retail or construction equipment.
• High school diploma or equivalent; post-secondary in business/logistics is an asset.
• Knowledge of equipment parts, service procedures and maintenance is helpful.
• Strong organization, communication, and detail orientation in a fast-paced environment.
• Proficient with MS Office; experience with inventory/service systems is an asset.

Responsibilities

• Coordinate ordering, receiving, stocking, transfer, and delivery of parts for timely repairs.
• Dispatch field technicians to service calls.
• Maintain shop supplies and inventory levels; process returns and warranty claims.
• Open, update, and close work orders with accurate documentation.
• Schedule and track equipment service and maintenance balancing technician availability.
• Provide quotes and estimates for repairs and preventative maintenance.
• Communicate with customers and internal teams on timelines and parts status.
• Support accounts payable with proper invoices and packing slips.
• Collaborate with Service and Shop teams to prioritize work orders.
• Maintain organized records and reports on service schedules and parts usage.

Skills

Customer service experience

Strong organizational skills

Effective communication

Team collaboration

Problem solving

Attention to detail

Ability to multitask

Safety-conscious

Education

High school diploma or equivalent

Business/logistics focus preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Inventory/service systems (Systematics or similar)

Job description

Build your Career at Cooper Equipment Rentals We are looking for customer-oriented, motivated individuals to join our professional team. Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us?

Perks!

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility

What You’ll Be Doing Duties and Responsibilities:

• Coordinate the ordering, receiving, stocking, transfer, and delivery of parts to ensure technicians and branches have what they need for timely repairs.
• Dispatch field technicians to service calls.
• Maintain shop supplies and monitor inventory levels; process returns, exchanges, and warranty claims as required.
• Open, update, and close work orders, ensuring all documentation is accurate, complete, and properly filed.
• Schedule and track equipment service and maintenance, balancing technician availability with customer and fleet needs.
• Prepare and provide quotes and estimates for repairs and preventative maintenance.
• Communicate with customers and internal teams regarding service timelines, equipment status, and parts availability.
• Match packing slips to receivers and invoices to support efficient accounts payable processing.
• Work closely with the Service and Shop teams to prioritize work orders and minimize equipment downtime.
• Maintain organized records and reports on service schedules, equipment history, and parts usage.
• Support compliance with company policies, warranty processes, and safety standards.
• Contribute to a positive, team-oriented work environment and uphold The Cooper Difference.

What You’ll Bring to the Team Qualifications and Requirements:

• Minimum of 3 years of experience in customer service, retail, or the construction equipment industry; rental industry experience is an asset.
• High school diploma or equivalent required; post-secondary education in business, logistics, or a related field is an advantage.
• Knowledge of construction or heavy equipment parts, service procedures, and maintenance practices is an asset.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers, technicians, and vendors.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with service or inventory management systems (Systematics or similar) is an asset.
• Strong problem-solving abilities with attention to detail in order tracking, scheduling, and documentation.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to adapt to shifting priorities and urgent service needs.
• Commitment to workplace safety and adherence to company standards.
• High level of accountability, professionalism, and pride in your work.

#SJ1

We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.

Pay Range: $55,000 - $58,000 annually Location: 22 Pacific Avenue Sudbury, ON P3C 3H9

At Cooper Equipment Rentals, it's about more than equipment - it's the people behind it. Proudly Canadian owned since 1972, we are one professional team driven by honesty, reliability, and fresh thinking. We're known for top-quality equipment, but what truly sets us apart is our expertise, customer service, and safety-first mindset. Every role at Cooper plays a part in building and maintaining the communities we live and work in.

If you're looking for a workplace where your contributions matter, your ideas are valued, and your career can grow with a company that's going places - welcome to the Cooper Difference.