Rental Coordinator

Hoskin Scientific Limited; Calgary; On-site; CAD 42,000 - 62,000; Full time

Job summary

Hoskin Scientific Limited in Calgary seeks a Rental Coordinator to manage rental activity for the region and be the reliable resource for external and internal customers. Based in our Calgary office, you will provide top-notch service, maintain a vibrant rental fleet, and drive new opportunities while ensuring accurate invoicing and timely delivery.

The role requires knowledge of rental units, CRM usage, and strong communication.

Qualifications

• Post-secondary education in a related science is considered an asset.
• Proven experience in rental environments with success in matching customer requirements to a broad array of products.
• Experience working with CRM systems and related tools to capture customer information and rental activity.

Responsibilities

• Live and demonstrate the company's purpose and values, delivering an excellent customer experience with integrity, respect, and continuous improvement.
• Work safely and in alignment with health and safety regulations.
• Be knowledgeable about all rental units and their application; training will be provided.
• Seek new rental opportunities, develop leads from the company website, and respond to inquiries.
• Qualify opportunities and source the best rental item for the customer's application.
• Quote rates, deliveries, terms, and schedule timely follow-up.
• Secure and fulfill orders: create and collect rental agreements, prepare units for shipping, and maintain/calibrate as needed.
• Attend to A/R and A/P activities related to Service & Rental business.
• Support other offices during peak periods and vacation coverage.
• Participate in annual warehouse inventory and unit fleet counts.
• Provide support to Service department as directed by management.
• Support the warehouse during peak periods and manpower shortages.
• Perform additional duties to support team and goals.

Skills

Customer service

Organization

Communication

Time management

Negotiation

Education

Post-secondary education asset

Tools

CRM systems

Job description

The Hoskin Group and Measur Division has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary

The Rental Coordinator is responsible for all rental activity in their region. Based in our Calgary office, you aim to be a reliable rental resource for external and internal customers. Your responsibilities include providing top-notch customer service with a positive attitude, maintaining existing business and seeking new business opportunities, optimizing the rental fleet's inventory, and being a good steward of the company’s rental fleet.

The Measur Division operates on a 4-Day work week

Duties And Responsibilities

• Purpose & Values: Live and demonstrate the company's purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Work safely and in alignment with all health and safety regulations.
• Be knowledgeable about all rental units and their application. (Internal training will be provided.)
• Seek new rental opportunities, develop leads from the company website, and promptly respond to customer emails and phone inquiries.
• Qualify opportunities and source the best rental item for the customer's application.
• Quote rates, deliveries, and terms to all customers and schedule timely follow-up.
• Secure and fulfill orders, including:
• Creating and collecting rental agreements
• Preparing rental units for shipping
• Prepare, maintain, and calibrate units as needed.
• Attend to A/R and A/P activities associated with Service & Rental business.
• Support other offices during peak periods and during vacation and sick coverage.
• Fully participate in annual warehouse inventory and unit fleet counts.
• Provide support to the Service department as directed by management.
• Support the warehouse during peak periods and/or manpower shortages.
• Perform additional duties as assigned to support the team and organizational goals.

Qualifications And Education

• Post-secondary education in a related science discipline is considered an asset.
• Proven experience in rental environments with success in matching customer requirements to a broad array of products.
• Experience working with CRM systems and related tools to capture customer information and rental activity.

Knowledge / Skills / Abilities

• Working knowledge of rental fleet management and operations is an asset.
• Proven analytical and problem-solving abilities for customer and company needs.
• Professional presentation and communication skills.
• Excellent verbal and written communication skills in English.
• Strong organization and time management skills.
• Proficiency with Windows and Microsoft applications.
• Strong negotiation and closing skills.
• Self-motivated with the ability to work independently and collaboratively to meet or exceed goals.
• Ability to partner with key stakeholders, including sales, finance, service, and shipping, to support the growth and ongoing operations of the company's rental business.

Key Working Relationships

• Build and maintain strong relationships with customers renting equipment or services. This includes understanding customer needs, providing excellent service, and resolving concerns or issues.
• Collaborate with the sales team to ensure customer requirements are met and equipment is available when needed. Work closely with sales representatives to fulfill customer orders.
• Coordinate billing, invoicing, and payment processes with finance and accounting departments to ensure accurate and timely financial transactions related to rentals.
• Coordinate with service and warehouse teams to ensure timely equipment delivery, installation, and maintenance