Rental Consultant

The Driving Force Group of Companies; Northwestern Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent transportation solutions provider in Thunder Bay is seeking a Rental Consultant to join their team. The role involves providing exceptional customer service during the vehicle rental process, managing reservations, and conducting inspections. Candidates should have customer service experience, strong communication skills, and the ability to handle multiple tasks while maintaining attention to detail. This position offers competitive wages, flexible benefits, and various wellness programs.

Benefits

Competitive wages

Flexible benefits

RRSP matching program

50% off rentals

Paid vacation and wellness time

Thrive Wellness program

Rewards and recognition programs

Qualifications

• 1 year's retail customer service experience preferred.
• Experience in automotive or rental industry is an asset.
• Clear pre-employment security clearance.

Responsibilities

• Greet customers and handle queries professionally.
• Manage reservations and finalize rental agreements.
• Maintain communication with customers regarding rental terms.
• Conduct thorough walk-around inspections with customers.
• Process rental returns and evaluate vehicle conditions.
• Prepare rental units for delivery, including cleaning and fueling.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Detail-oriented

Multitasking ability

Computer skills

Tools

Microsoft Office

Job description

The Driving Force Group of Companies is a network of world-class transportation and fleet management solutions companies. We’re proud to be an Alberta success story that began in a rented office above a small service station. With a can-do attitude and people-first culture, we’ve grown into an industry leader, operating across Canada and the United States, spanning over 40 locations with over 600 + employees.

We are currently looking for a Rental Consultant to join our rentals team at Driving Force Fleet Solutions in our Thunder Bay location.

What Moves You:

• You genuinely care about helping others and providing the highest level of customer service.
• You handle multiple priorities with composure and clarity.
• You’re ultra-organized and always on time because you know it’s important to clients.

What You’ll Do:

• Warmly greets customers and handles phone calls, emails, and queries with professionalism and efficiency.
• Provide exceptional service throughout the rental process, from managing reservations, generating quotes for short-term rentals, to finalizing rental agreements, processing payments, and completing necessary paperwork.
• Maintain consistent communication with customers, ensuring they are well-informed about rental terms and conditions before requesting signatures on all relevant documents.
• Conduct thorough walk-around inspections with customers, obtaining their authorization via signature.
• Perform daily checks on the drop box, process rental returns, evaluate the vehicle’s condition upon return, and offer recommendations for necessary maintenance if repairs are deemed necessary.
• Ensure vehicle availability and prepare rental units for delivery, including driving, cleaning, and fueling vehicles as needed.

What You Bring:

• 1 year's retail customer service experience is preferred.
• Abstract acceptable to The Driving Force Group of Companies Driver and Vehicle Safety Program.
• Experience in the automotive or rental industry is an asset.
• Strong interpersonal and communications skills.
• Strong computer skills and you know your way around Microsoft Office.
• You are highly organized, detail-oriented, and adept at multitasking.
• Ability to prioritize and multi-task with keen attention to detail.
• Clear pre-employment security clearance.

What We Offer:

• Competitive wages and flexible benefits.
• Our company RRSP matching program.
• 50% off rentals at any of our Driving Force locations.
• Learning and growth opportunities.
• Paid vacation and wellness time.
• We support your wellbeing through our Thrive Wellness program.
• We ‘Celebrate Great’ through our rewards and recognition programs.

The Driving Force Groups of Companies values diversity and is committed to providing equal opportunities in the workplace. We invite applicants from qualified individuals of all backgrounds. While we welcome all interested candidates, only those selected for an interview will receive further communication.

If you require accommodation during any part of the recruitment process, please let us know.

Final candidates will be required to undergo a security screening. This may include a driver’s abstract, criminal history check, reference checks, and/or credit checks.

Job Scam Alert

The Driving Force Group of Companies has been made aware that fraudulent third-party websites are reposting our job ads to attempt to farm and abuse applicant data. Always apply directly through the official company careers page or a trusted, verified job board like LinkedIn or Indeed. We will never ask for sensitive financial information during the application process.