Rental Consultant

Driving Force; Burnaby; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

RRSP matching

50% off rentals

Paid vacation

Wellness program

Rewards program

Growth opportunities

Job summary

The Driving Force Group of Companies is hiring a Rental Consultant for Driving Force Fleet Solutions in Burnaby. You will greet customers, manage reservations, quotes, payments and signatures, and maintain clear communications about rental terms.

You’ll perform inspections, process returns, and ensure vehicles are ready for delivery with care and attention to detail. Ideal candidates bring retail customer-service experience, comfort with MS Office, and a valid Class 5 license.

Qualifications

• 1 year's retail customer-service experience preferred.
• Experience in automotive or rental industry is an asset.
• Strong interpersonal and communication skills.
• Strong computer skills and you know your way around Microsoft Office.
• Highly organized, detail-oriented, and adept at multitasking.
• Able to meet The Driving Force Driver and Vehicle Safety Program.
• Clear pre-employment security clearance.
• Valid Class 5 Driver's License.

Responsibilities

• Warmly greets customers and handles calls, emails, and queries professionally.
• Provide service throughout the rental process: reservations, quotes, agreements, payments, paperwork.
• Maintain communication so customers understand rental terms before signatures.
• Conduct thorough walk-around inspections with signature authorization.
• Perform daily drop box checks, process returns, assess vehicle condition, advise maintenance.
• Ensure vehicle availability and prep for delivery: driving, cleaning, fueling as needed.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Organized

Driver's license

Tools

MS Office

Job description

The Driving Force Group of Companies is a network of world-class transportation and fleet management solutions companies. We're proud to be an Alberta success story that began in a rented office above a small service station. With a can-do attitude and people-first culture, we've grown into an industry leader, operating across Canada, spanning over 40 locations with over 600 + employees.

We are currently looking for a Rental Consultant to join our rentals team at Driving Force Fleet Solutions in our Burnaby location.

What Moves You:

• You genuinely care about helping others and providing the highest level of customer service.
• You handle multiple priorities with composure and clarity.
• You're ultra-organized and always on time because you know it's important to clients.

What You'll Do:

• Warmly greets customers and handles phone calls, emails, and queries with professionalism and efficiency.
• Provide exceptional service throughout the rental process, from managing reservations, generating quotes for short-term rentals, finalizing rental agreements, processing payments, and completing necessary paperwork.
• Maintain consistent communication with customers, ensuring they are well-informed about rental terms and conditions before requesting signatures on all relevant documents.
• Conduct thorough walk-around inspections with customers, obtaining their authorization via signature.
• Perform daily checks on the drop box, processing rental returns, evaluating vehicle's condition upon return, and offering recommendations for necessary maintenance if repairs are deemed necessary.
• Ensure vehicle availability and prepare rental units for delivery, including driving, cleaning, and fueling vehicles as needed.

What You Bring:

• 1 year's retail customer-service experience is preferred.
• Experience in the automotive or rental industry is an asset.
• Strong interpersonal and communications skills.
• Strong computer skills and you know your way around Microsoft Office.
• You are highly organized, detail-oriented, and adept at multitasking.
• Abstract acceptable to The Driving Force Group of Companies Driver and Vehicle Safety Program.
• Clear pre-employment security clearance.
• Ability to prioritize and multi-task with keen attention to detail.
• A valid Class 5 Driver's License

What We Offer:

• Competitive wages and flexible benefits.
• Our company RRSP matching program.
• 50% off rentals at any of our Driving Force locations.
• Learning and growth opportunities.
• Paid vacation and wellness time.
• We support your wellbeing through our Thrive wellness program.
• We 'Celebrate Great' through our rewards and recognition programs.

The Driving Force Groups of Companies values diversity and is committed to providing equal opportunities in the workplace. We invite applicants from qualified individuals of all backgrounds. While we welcome all interested candidates, only those selected for an interview will receive further communication.

If you require accommodation during any part of the recruitment process, please let us know.

Final candidates will be required to undergo a security screening. This may include a driver's abstract, criminal history check, reference checks and/or credit check.

Compensation & Transparency Disclosure

The expected compensation for this position is $19.00 per hour. This posting is for a current vacancy within our organization. In accordance with our commitment to a fair and human-centered hiring process, we do not use artificial intelligence (AI) to screen, assess, or select applicants; every application is reviewed personally by our recruitment team.