Rent Bank Case Manager: Housing Support Advocate

Canadian-Mental-Health-Association; Kelowna; On-site; CAD 48,000 - 51,000; Full time

Benefits offered by this job

Dental, Health & EAP Benefits

Wellness Spending Account

RRSP matching program

vacation & Personal health days

Job summary

CMHA Kelowna & District is hiring a full-time Case Manager for the RentBank program in the Central Okanagan. The role involves processing referrals, intake forms, and coordinating services to assist unhoused individuals or those at risk of housing loss.

You will provide case management, advocacy and information access while ensuring timely loan repayment and program reporting. The position requires a Diploma in Social Services or related field, 1-2 years of experience, and a Vulnerable Sector

Qualifications

• Diploma in Social Services or related field is required.
• Criminal Record Check clearance in the Vulnerable Sector is required.
• Certificates in First Aid, CPR and Naloxone are assets.

Responsibilities

• Act as the main point of contact for referrals and submissions.
• Receive referrals, process intake and loan/lease documents.
• Connect clients to housing services and social supports.
• Provide case management, advocacy and information access.
• Explain loan terms and manage loan agreements with clients.
• Maintain program statistics and reports with the team.
• Attend weekly case reviews and team meetings.

Skills

Communication

Customer service

Teamwork

Organizational skills

Critical thinking

Crisis intervention

Education

Diploma in Social Services or related field

Criminal Record Check (Vulnerable Sector)

First Aid/CPR/Naloxone certificates

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CMHA Kelowna & District is hiring a full-time Case Manager for the RentBank program in the Central Okanagan. The role involves processing referrals, intake forms, and coordinating services to assist unhoused individuals or those at risk of housing loss.

You will provide case management, advocacy and information access while ensuring timely loan repayment and program reporting. The position requires a Diploma in Social Services or related field, 1-2 years of experience, and a Vulnerable Sector