Youth Navigator

Canadian-Mental-Health-Association; Kelowna; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

A competitive hourly wage of $25.30

Dental, Health & EAP Benefits

Wellness Spending Account

RRSP matching program

Vacation & Personal Health Days

A workplace culture that fosters lear­

teamwork

Job summary

CMHA Kelowna & District is seeking a Youth Navigator for a full-time, 12-month term position. The role provides outreach and navigation services to vulnerable youth aged 16-24 across Central Okanagan, with one-on-one support, group facilitation, and program delivery.

Hours are 37.5 per week, Mon-Wed and Fri 9:00am-5:00pm, Thu 11:00am-7:00pm. The position requires a Diploma in Community/Social/Human Services, at least 1 year of related experience, a valid Class 5 driver's license, and the ability

Qualifications

• Diploma in Community/Social/Human Services required.
• Minimum 1 year of recent, related experience or a combination of education, training, and relevant experience.
• Valid Class 5 driver's license.
• Reliable vehicle and ability to travel between facilities and other locations on a frequent basis.
• Ability to provide Driver's Abstract & ICBC Insurance history.
• Ability to obtain Rate Class 007 Business Insurance.
• Criminal Record Check clearance in the Vulnerable Sector.
• Certificates in First Aid, CPR and Naloxone considered an asset.
• Ability to establish and maintain rapport with participants.
• Communicates effectively, both verbally and in writing.
• Maintain confidentiality and ethical standards in all interactions.
• Proficient in Microsoft Outlook, Word and Excel.
• Experience using case management systems.

Responsibilities

• Conduct interviews with participants to identify needs and challenges.
• Collaborate with health and social service providers to develop tailored case plans.
• Document participant needs and assist in selecting appropriate programs.
• Receive and address participant feedback, inquiries, and complaints.
• Advocate for participants in housing, financial aid, and volunteer opportunities.
• Identify and assess potential emergency situations and develop short-term strategies.
• Assist participants in developing life skills including hygiene, meals, and finances.
• Provide guidance on appointments and interpersonal skills.
• Inform participants about community resources.
• Facilitate access to services to meet participant needs.
• Manage administrative transactions related to participant accounts, petty cash, and rent supplements.
• Maintain accurate records including case files and daily logs.

Skills

Communication

Rapport building

Teamwork

Conflict resolution

Crisis intervention

Cultural competence

Conflict resolution

Criminal record awareness

Public safety awareness

Education

Diploma in Community/Social/Human Services

Tools

MS Office

Case management systems

Job description

CMHA Kelowna & District is currently seeking to hire a full-time, 12-month term position, position offering 37.5 hours per week Monday, Tuesday, Wednesday and Friday 9:00am-5:00pm. Thursday 11am-7pm)

WHO IS A YOUTH NAVIGATOR?

The Youth Navigator provides outreach and navigation services to vulnerable youth ages 16-24 in the Central Okanagan, both in the community and at satellite sites throughout the region. This position supports youth transitioning to adulthood by helping them overcome barriers, access community resources, and build essential life skills. Responsibilities include one-on-one support, group facilitation, and delivering programs that promote independence and community integration.

WHAT DOES A YOUTH NAVIGATOR DO?

• Conduct interviews with participants to identify needs and challenges
• Collaborate with health and social service providers to develop tailored case plans
• Document participant needs and assist in selecting appropriate programs
• Receive and address participant feedback, inquiries, and complaints
• Advocate for participants in areas such as housing disputes, financial aid, and volunteer opportunities
• Identify and assess potential emergency situations, developing short-term strategies as necessary
• Assist participants in developing physical, social, emotional, and life skills goal setting, including personal hygiene, meal planning, and financial management
• Provide guidance on maintaining appointments and improving interpersonal skills
• Identify and inform participants about available social, economic, recreational, and educational resources in the community
• Facilitate access to necessary services to meet participant needs
• Manage administrative transactions related to participant accounts, petty cash, and rent supplements
• Maintain accurate records, including case files, progress reports, and daily logs
• Performs other related duties as assigned

YOUR STRENGTHS & EXPERIENCE:

• Diploma in Community/Social/Human Services required
• Minimum 1 year of recent, related experience or a combination of education, training, and relevant experience
• Valid Class 5 driver's license
• Reliable vehicle and ability to travel between facilities and other locations on a frequent basis
• Ability to provide a Driver's Abstract& ICBC Claims & Insurance History
• Ability to obtain Rate Class 007 Business Insurance
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, CPR and Naloxone considered an asset
• Ability to establish and maintain rapport with participants
• Communicates effectively, both verbally and in writing
• Ability to work independently and collaboratively with a team
• Maintain confidentiality and ethical standards in all interactions
• Demonstrate cultural competence and sensitivity
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Experience using case management systems
• Ability to analyze and assess participant situations and needs critically
• Strong organization and prioritization skills
• Capacity to observe and recognize changes in participant behavior and circumstances
• Demonstrate conflict resolution and problem-solving abilities
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive hourly wage of $25.30
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.