Renewals Manager

Playroll Limited; Canada; On-site; CAD 90,000 - 120,000; Full time

Job summary

Playroll Limited is seeking a senior Sales Operations professional in Canada to lead renewals, optimize processes, and align sales efforts with strategic objectives. You will mentor a team, guide contract management, and ensure CRM accuracy across Salesforce.

You will partner with Marketing, Finance, Product, and Customer Success to drive renewals, forecast trends, and deliver actionable insights through dashboards and reports.

Qualifications

• Significant experience in Sales Operations, Renewals, or a customer-centric environment.
• University/College degree in Business or related discipline.
• Strong knowledge of Salesforce Sales Cloud, including automation tools (Flow, Reports, and Dashboards).
• Exceptional communication and the ability to persuade while maintaining integrity.
• Strong sense of urgency, autonomy, and ownership over complex tasks.
• Analytical mindset with high attention to detail and values accuracy.
• Excellent verbal, written, and presentation skills, able to engage effectively across all organizational levels.
• Action-oriented, results-driven, with a strong sense of urgency.
• Builds effective cross-functional relationships; earns trust and respect.
• Thrives in a dynamic, fast-paced environment.
• Demonstrates leadership qualities and a passion for continuous improvement.

Responsibilities

• Lead and mentor team to meet departmental goals.
• Coordinate renewal quotes and contracts to maximize value.
• Govern Salesforce CRM data integrity and opportunity management.
• Develop dashboards and reports to forecast renewals and insights.
• Collaborate with Marketing, Finance, Product, and Customer Success.

Skills

Leadership

Communication

Salesforce Sales Cloud

Cross-functional collaboration

Analytics

Attention to detail

Presentation skills

Industry knowledge: Telecom

Education

University/College degree in Business

Tools

Salesforce Flow

Salesforce Reports & Dashboards

Job description

Main Responsibility Areas:

Team Leadership & Strategy

• People Leadership: Manage and mentor the direct report(s) to ensure departmental goals are met.
• Process Excellence: Cultivate an environment of mutual value and consistently look to enhance renewal and sales workflows.
• Cross-Functional Partnership: Partner with Marketing, Finance, Product, and Customer Success to align sales efforts with broader business objectives.

Renewals & Commercial Management

• Trusted Advisor: Serve as a consultative advisor for customers and internal sales teams regarding support needs and competitive renewal quotes.
• Contract Management: Utilize playbook best practices to ensure renewal contracts are executed at full value and on time.
• Dispute Resolution: Collaborate with Finance and Sales to resolve discrepancies in orders, pricing, or contracts.

CRM Governance & Analytics

• Salesforce Oversight: Oversee the optimization of Salesforce CRM, ensuring data integrity, proper storage of documents, and high-quality opportunity management.
• Insightful Reporting: Maintain and update reporting systems to provide accurate renewal forecasts and business insights through dashboards.
• Pipeline Health: Analyze sales trends and conversion rates to identify commercial opportunities and improve overall sales performance.

Qualifications & Skills

• Experience: Significant experience in Sales Operations, Renewals, or a customer-centric environment.
• Education: University/College degree in Business or a related discipline.
• Technical Proficiency: Strong knowledge of Salesforce Sales Cloud, including automation tools (Flow, Reports, and Dashboards).
• Soft Skills: Exceptional communication and the ability to persuade while maintaining integrity.
• Strong sense of urgency, autonomy, and ownership over complex tasks.
• Analytical mindset with high attention to detail and values accuracy.
• Excellent verbal, written, and presentation skills, able to engage effectively across all organizational levels.
• Action-oriented, results-driven, with a strong sense of urgency.
• Builds effective cross-functional relationships; earns trust and respect.
• Thrives in a dynamic, fast-paced environment.
• Demonstrates leadership qualities and a passion for continuous improvement.
• Languages: Strong written and spoken English is required.
• Industry Knowledge: Experience within the Telecommunications industry is considered an asset.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.