Renewals Manager

Titanium Platform Inc; Canada; Remote; CAD 90,000 - 140,000; Full time

Job summary

Titan.ium in Canada seeks a Senior Sales Operations professional to lead renewals, optimize CRM processes, and partner with cross-functional teams to maximize value. You will mentor a direct report, drive process improvements, and generate accurate renewal forecasts through Salesforce dashboards.

Qualifications include a business degree, deep Salesforce Sales Cloud experience, and strong communication with a results-driven mindset in a fast-paced tech environment.

Qualifications

• Significant experience in Sales Operations, Renewals, or a customer-centric environment.
• University/College degree in Business or a related discipline.
• Strong knowledge of Salesforce Sales Cloud, including automation tools (Flow, Reports, and Dashboards).
• Exceptional communication and the ability to persuade while maintaining integrity.
• Strong sense of urgency, autonomy, and ownership over complex tasks.
• Analytical mindset with high attention to detail and values accuracy.
• Excellent verbal, written, and presentation skills, able to engage effectively across all organizational levels.
• Action-oriented, results-driven, with a strong sense of urgency.
• Builds effective cross-functional relationships; earns trust and respect.
• Thrives in a dynamic, fast-paced environment.
• Demonstrates leadership qualities and a passion for continuous improvement.
• Languages: Strong written and spoken English is required.
• Industry Knowledge: Experience within the Telecommunications industry is considered an asset.

Responsibilities

• Lead and mentor the direct report(s) to meet departmental goals.
• Cultivate an environment of mutual value and enhance renewal and sales workflows.
• Partner with Marketing, Finance, Product, and Customer Success to align sales efforts with business objectives.
• Serve as a consultative advisor for customers and internal sales teams regarding support needs and renewal quotes.
• Ensure renewal contracts are executed at full value and on time.
• Collaborate with Finance and Sales to resolve discrepancies in orders, pricing, or contracts.
• Oversee Salesforce CRM governance, data integrity, and opportunity management.
• Maintain and update reporting systems to provide accurate renewal forecasts and insights via dashboards.
• Analyze sales trends and conversion rates to identify opportunities and improve performance.

Skills

Sales Operations

Renewals

Cross-functional collaboration

Sales forecasting

CRM governance

Communication

Leadership

Education

University/College degree in Business or related

Tools

Salesforce Sales Cloud

Job description

Main Responsibility Areas

Team Leadership & Strategy People Leadership: Manage and mentor the direct report(s) to ensure departmental goals are met. Process Excellence: Cultivate an environment of mutual value and consistently look to enhance renewal and sales workflows. Cross-Functional Partnership: Partner with Marketing, Finance, Product, and Customer Success to align sales efforts with broader business objectives. Renewals & Commercial Management Trusted Advisor: Serve as a consultative advisor for customers and internal sales teams regarding support needs and competitive renewal quotes. Contract Management: Utilize playbook best practices to ensure renewal contracts are executed at full value and on time. Dispute Resolution: Collaborate with Finance and Sales to resolve discrepancies in orders, pricing, or contracts. CRM Governance & Analytics Salesforce Oversight: Oversee the optimization of Salesforce CRM, ensuring data integrity, proper storage of documents, and high-quality opportunity management. Insightful Reporting: Maintain and update reporting systems to provide accurate renewal forecasts and business insights through dashboards. Pipeline Health: Analyze sales trends and conversion rates to identify commercial opportunities and improve overall sales performance.

Qualifications & Skills

Experience: Significant experience in Sales Operations, Renewals, or a customer-centric environment. Education: University/College degree in Business or a related discipline. Technical Proficiency: Strong knowledge of Salesforce Sales Cloud, including automation tools (Flow, Reports, and Dashboards). Soft Skills: Exceptional communication and the ability to persuade while maintaining integrity. Strong sense of urgency, autonomy, and ownership over complex tasks. Analytical mindset with high attention to detail and values accuracy. Excellent verbal, written, and presentation skills, able to engage effectively across all organizational levels. Action-oriented, results-driven, with a strong sense of urgency. Builds effective cross-functional relationships; earns trust and respect. Thrives in a dynamic, fast-paced environment. Demonstrates leadership qualities and a passion for continuous improvement. Languages: Strong written and spoken English is required. Industry Knowledge: Experience within the Telecommunications industry is considered an asset.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.

Titan.ium

Titan.ium is a leader in signaling, routing, subscriber data management, and security software and services. Our solutions are deployed in more than 80 countries by over 200 companies, including eight of the world’s top ten communications service providers and all of the top five. We support any network, domain, signaling protocol, and infrastructure with advanced routing capabilities and a unified end-user experience. Titan.ium is a Lumine Group company (TSXV:LMN). Learn more www.luminegroup.com OUR MISSION To power a more connected world with advanced signaling, routing, and security software and services. OUR VISION Signaling, routing, and security software and services for any network, any application, and any infrastructure.