Customer Support Advocate - Tech Troubleshooter

ServiceTitan; Canada; On-site; CAD 27,000 - 37,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program

Leadership training

Medical, dental, vision coverage

Parental leave

Job summary

ServiceTitan Canada is seeking a Customer Support Advocate to be the first line of support for our customers while becoming a subject-matter expert in our software. You’ll craft creative workflows, prevent escalations, and deliver timely, high-quality solutions to diverse customers.

The role emphasizes empathy, strong communication, and problem-solving in a fast-changing environment, with opportunities for growth and internal transfers. Start date is November 30th, 2026.

Qualifications

• Bachelor’s degree preferred or equivalent experience in technical support.
• Strong problem-solving and troubleshooting abilities.
• Excellent written and verbal communication, empathetic and patient.

Responsibilities

• Act as the first point of contact to assist customers via phone, chat, email, and screen-sharing.
• Become a product expert and develop creative solutions and workflows that meet customer needs.
• Prevent escalations and de-escalate customers using support tools and testing to resolve cases quickly.
• Provide comprehensive technical solutioning to resolve issues with high quality and speed.

Skills

Bachelor’s degree

Problem solving

Empathy

Strong communication

Customer-centric

Self-motivated

Creative thinking

Fast learner

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

ServiceTitan Canada is seeking a Customer Support Advocate to be the first line of support for our customers while becoming a subject-matter expert in our software. You’ll craft creative workflows, prevent escalations, and deliver timely, high-quality solutions to diverse customers.

The role emphasizes empathy, strong communication, and problem-solving in a fast-changing environment, with opportunities for growth and internal transfers. Start date is November 30th, 2026.