Telecom Software Support Pro | Flexible Hours

ServiceTitan, Inc.; Canada; Remote; CAD 27,000 - 37,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program

Bonusly rewards

Health benefits

Parental leave/adoption support

Job summary

ServiceTitan, Inc. is seeking a Technical Support Specialist to help small business owners in the trades. You will be the first point of contact across phone, chat, and email, becoming the product expert and delivering fast, high-quality technical solutions.

You will leverage tools like the Salesforce Support Console and internal chatbots, de-escalate when needed, and thrive in a feedback-driven, fast-changing environment. A Bachelor’s degree or equivalent tech-support experience is preferred.

Qualifications

• Bachelor’s degree preferred or equivalent experience in technical support.
• Strong problem-solving and troubleshooting abilities.
• Excellent interpersonal and written/verbal communication skills.

Responsibilities

• Serve as the first point of contact via phone, chat, email, and screen sharing.
• Develop creative workflows and product expertise to meet customer needs.
• Prevent escalations through effective use of support tools and testing.
• Provide technical solutions to resolve customer issues quickly and professionally.

Skills

Customer support

Problem solving

Communication

Empathy

Team player

Fast learner

Troubleshooting

Adaptability

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce Support Console

Internal chatbot

Job description

ServiceTitan, Inc. is seeking a Technical Support Specialist to help small business owners in the trades. You will be the first point of contact across phone, chat, and email, becoming the product expert and delivering fast, high-quality technical solutions.

You will leverage tools like the Salesforce Support Console and internal chatbots, de-escalate when needed, and thrive in a feedback-driven, fast-changing environment. A Bachelor’s degree or equivalent tech-support experience is preferred.