Remote Customer Support Specialist - Ottawa, ON

Bilinguallink; Hamilton; Remote; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Remote-first flexibility

Flexible PTO

RRSP match and stock options

Wellness benefits package

Fullscript discounts

Job summary

Fullscript is seeking a Customer Support Specialist with a strong customer service background to deliver top-notch experiences across phone, email, and live chat. You will troubleshoot and explain product features, helping customers find solutions that fit their needs.

Join a remote-first environment with flexible scheduling and opportunities to grow your skills, while supporting customers across North America. The role emphasizes empathy, problem solving, and teamwork to delight users.

Qualifications

• Experience in customer service across Hospitality, Retail, or Bar/Restaurant
• Strong verbal and written communication skills
• Detail-oriented with strong empathy
• Ability to multi-task across platforms
• Interest in learning new tech tools

Responsibilities

• Engage with customers via phone, email, and live chat
• Troubleshoot issues and explain product features to meet customer needs
• Resolve complex inquiries using support tools and product knowledge
• Build relationships through open communication
• Collaborate with the team to devise strategies to delight customers
• Coordinate with the team to ensure coverage during business hours
• Identify trends in issues and report them to your supervisor
• Be a champion of the brand and uphold customer satisfaction

Skills

Customer service

Multi-channel support

Verbal and written communication

Tech-savvy

Tools

Gladly

CRM tools

Job description

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.

The Opportunity

We are on the lookout for a Customer Support Specialist who comes from a strong customer service background, possibly in Hospitality, Retail, or the Bar/Restaurant industry, and is passionate about delivering top-notch customer experiences.

• Customer Service Enthusiast – You have a proactive approach to providing personalized, efficient assistance that fosters lasting relationships.
• Detail Oriented – You have a knack for capturing every detail, essential for troubleshooting and ensuring accurate responses to customer queries.
• Relationship Cultivator – You have a high degree of empathy and excellent interpersonal skills.
• Tech Curious – You have an interest in understanding how things work and are enthusiastic about learning and sharing new tech tools.

What you’ll do

• Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
• Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs.
• Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.
• Build sustainable relationships through open and interactive communication.
• Collaborate with your team to devise new strategies to surprise and delight our customers.
• Coordinate with your team to ensure support coverage during all business hours.
• Identify trends in issues and feedback and report them to your supervisor.
• Be a champion of our brand and uphold our commitment to customer satisfaction.

What you bring to the table

• A passion for customer satisfaction and a naturally engaging personality.
• Ability to multi-task and manage all customer service platforms.
• A strong commitment to excellence in all you do!
• Exceptional verbal and written communication skills.
• Strong organizational skills and the ability to manage information from various sources simultaneously.
• An adaptable nature, ready to embrace change and tackle new challenges.
• A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.
• Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada.
• Experience with Gladly and other SaaS productivity tools would be a bonus.
• Basic understanding of frontend or backend development.
• Knowledge or interest in integrative health or any wellness certifications would be advantageous.

What we can offer you

• Salary:$44k CAD
• Room to make upto 6k CAD in bonuses annually
• Remote-first flexibility to work where you work best, with Ottawa, Kelowna, or Calgary required for this role.
• Flexible PTO and competitive pay, because work-life balance matters
• RRSP/401k match and stock options to invest in your future
• Premium benefits package with customizable coverage, paramedical services, and an HSA.
• Fullscript discounts to save on high-quality wellness products
• Continuous learning opportunities to grow your skills and career

Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The pay shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript’s total rewards package.

Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [emailprotected].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

www.fullscript.com

@fullscriptHQ on instagram

@fullscript on YouTube

FullScript on LinkedIn

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.