Remote Technical Services Lead — Integrations & Data

ABSORB

Calgary

On-site

CAD 80,000 - 120,000

Full time

9 days ago

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Benefits offered by this job

Fully remote-first work with flexible

Health & wellness benefits including

Equipment allowance and monthly flex

Career growth & internal mobility

DEI programs

Job summary

Absorb Software is seeking a Technical Services Specialist to lead advanced integrations, data solutions, and cross-system automation across client environments. You will blend client engagement with hands-on technical execution, guiding discussions and diagnosing complex integration challenges.

You’ll lead projects from scoping to delivery, mentor teammates, and contribute to process improvements, documentation, and new service offerings.

Qualifications

Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
Demonstrated success in a client-facing technical role with a focus on communication, clarity, and expectation-setting.
Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
Ability to analyze and translate complex business requirements into clear technical approaches and recommendations.
Proven ability to manage multiple projects while maintaining high standards of documentation and service.
Comfortable working independently while collaborating effectively across teams.
Familiarity with AI tools and agents.

Responsibilities

Lead scoping sessions, confirm requirements, and build achievable project plans that align to technical realities and client goals.
Manage integration and data projects end-to-end; ensure timely and high-quality delivery.
Translate complex technical concepts into actionable, client-friendly guidance.
Build strong, trust-based client relationships rooted in clarity, reliability, and service excellence.