Remote Support Specialist, Digital Services

CCO Trane Canada Co.; Laval (administrative region); Remote; CAD 77,000 - 107,000; Full time

Job summary

Trane Technologies is seeking a Remote Support Specialist to support Digital Services and Connected Mechanical customers. You will map and tune equipment analytics, view remote diagnostics, and perform digital inspections using Trane Connect and Command Center.

Ideal candidates have a technical diploma in building mechanics, refrigeration or industrial automation and 5+ years in a similar role, along with strong communication, math and reasoning abilities.

Qualifications

• Technical diploma in building mechanics, refrigeration or industrial automation.
• Minimum five years in a similar position or equivalent education/work combination.
• Strong communication, mathematical aptitude and reasoning ability.

Responsibilities

• Respond to on-demand calls and monitor critical building metrics.
• Check systems for operational integrity and perform small-building program adjustments.
• Collaborate with Digital Services team and customers; maintain clear written/verbal communication.

Skills

Strong communication

Mathematical aptitude

Reasoning ability

Education

Technical diploma in building mechanics, refrigeration, or industrial automation

Job description

Trane Technologies is seeking a Remote Support Specialist to support Digital Services and Connected Mechanical customers. You will map and tune equipment analytics, view remote diagnostics, and perform digital inspections using Trane Connect and Command Center.

Ideal candidates have a technical diploma in building mechanics, refrigeration or industrial automation and 5+ years in a similar role, along with strong communication, math and reasoning abilities.