Spécialiste de support à distance - Services Digitaux / Digital Services Remote Support Specialist

CCO Trane Canada Co.; Laval (administrative region); Remote; CAD 77,000 - 107,000; Full time

Job summary

Trane Technologies is seeking a Remote Support Specialist to support Digital Services and Connected Mechanical customers. You will map and tune equipment analytics, view remote diagnostics, and perform digital inspections using Trane Connect and Command Center.

Ideal candidates have a technical diploma in building mechanics, refrigeration or industrial automation and 5+ years in a similar role, along with strong communication, math and reasoning abilities.

Qualifications

• Technical diploma in building mechanics, refrigeration or industrial automation.
• Minimum five years in a similar position or equivalent education/work combination.
• Strong communication, mathematical aptitude and reasoning ability.

Responsibilities

• Respond to on-demand calls and monitor critical building metrics.
• Check systems for operational integrity and perform small-building program adjustments.
• Collaborate with Digital Services team and customers; maintain clear written/verbal communication.

Skills

Strong communication

Mathematical aptitude

Reasoning ability

Education

Technical diploma in building mechanics, refrigeration, or industrial automation

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work: On-Site (5 days)

Primary Duties and Responsibilities:

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected Mechanical customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform remote Digital Inspections, and capture follow-up items/details in the Trane Connect platform. Duties include, but are not limited to, responding to on-demand call, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to a building system program. The Remote Support Specialist is part of the Digital Services Team and works in collaboration with all other team members as well as customers. Exceptional written and verbal communication skills are critical to the success of the RSS role.

Required Qualifications:

• Technical diploma in the field of building mechanics, refrigeration, or industrial automation, and a minimum of five years of experience in a similar position, or an equivalent combination of work and education.
• Strong communication skills.
• Mathematical aptitude.
• Reasoning ability.

Physical Efforts:

The physical efforts described below represent the efforts required when performing tasks related to the position. Reasonable accommodations may be provided to individuals with disabilities who are unable to perform the primary tasks. The position holder must frequently stand and walk, use hands to feel and manipulate, speak, and listen. They may occasionally walk, reach, bend, kneel, squat, or crawl. They may also occasionally sit. They regularly lift and move objects weighing up to 10 pounds, frequently lift objects weighing up to 40 pounds, and occasionally lift objects weighing over 40 pounds. This position requires the ability to see up close, far away, and around oneself, distinguish depth and colors, and focus.

Work Environment:

The work environment characteristics described below represent those encountered by employees when performing tasks related to their position. Reasonable accommodations may be provided to individuals with disabilities who are unable to perform the primary tasks. This position requires working outdoors, in mechanical rooms, and potentially in extreme conditions and temperatures. During the course of duties, the employee is often exposed to moving mechanical parts, heavy equipment, precarious and elevated locations, wet conditions, airborne vapors and particles, vibrations, and risks of electrical shocks (high voltages). They may occasionally be exposed to toxic or caustic chemicals. The noise level in the work environment is typically high.

Disclaimer:

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Annual Base Salary Range or Hourly Base Pay Range: $76,506.66 - $106,644.99 Compensation Type: Hourly Incentive Eligible: No Sales Commission Eligible: No

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We offer competitive compensation and comprehensive benefits and programs.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world.

With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

At Trane Technologies, we believe in providing equal access and opportunity for all.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]