Remote Security & IT Operations Analyst — MSP

Uzado Inc.; Richmond Hill; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Uzado Inc. is seeking a Security & IT Analyst to join our remote operations team.

This hands-on role delivers managed IT and security services across a portfolio of clients, investigates incidents, and serves as a technical contact for client IT teams while working across SecOps and ITOps. The ideal candidate will have 3–6 years of hands-on experience in managed IT or security, proven client relationship management, and the ability to operate effectively in a multi-tenant environment.

Qualifications

• 3–6 years hands-on experience in managed IT or security environments.
• Track record of managing client relationships and delivering against SLA commitments in an MSP/MSSP context.
• Experience in a multi-tenant environment with responsibility for multiple client accounts.
• Demonstrated ownership of outcomes from first alert to documented resolution.

Responsibilities

• Manage service delivery tickets in ConnectWise from assignment to resolution, meeting SLA commitments.
• Act as tier-2/3 technical resource for escalated client issues and document findings for clients and team.
• Monitor and respond to security operations tasks across SecOps and ITOps, coordinating remediation with clients.
• Build and maintain strong technical relationships with client IT contacts, supporting reviews and performance reporting.

Skills

Client relationship mgmt

Communication

Ownership & accountability

Multi-tenant experience

Security operations knowledge

Tools

ConnectWise

PSA / RMM

SentinelOne

Huntress

SIEM

KnowBe4

Gurucul

Okta

Fortinet

Azure

Microsoft 365

Job description

Uzado Inc. is seeking a Security & IT Analyst to join our remote operations team.

This hands-on role delivers managed IT and security services across a portfolio of clients, investigates incidents, and serves as a technical contact for client IT teams while working across SecOps and ITOps. The ideal candidate will have 3–6 years of hands-on experience in managed IT or security, proven client relationship management, and the ability to operate effectively in a multi-tenant environment.