Managed Security & IT Services Analyst

Uzado Inc.; Richmond Hill; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Uzado Inc. is seeking a Security & IT Analyst to join our remote operations team.

This hands-on role delivers managed IT and security services across a portfolio of clients, investigates incidents, and serves as a technical contact for client IT teams while working across SecOps and ITOps. The ideal candidate will have 3–6 years of hands-on experience in managed IT or security, proven client relationship management, and the ability to operate effectively in a multi-tenant environment.

Qualifications

• 3–6 years hands-on experience in managed IT or security environments.
• Track record of managing client relationships and delivering against SLA commitments in an MSP/MSSP context.
• Experience in a multi-tenant environment with responsibility for multiple client accounts.
• Demonstrated ownership of outcomes from first alert to documented resolution.

Responsibilities

• Manage service delivery tickets in ConnectWise from assignment to resolution, meeting SLA commitments.
• Act as tier-2/3 technical resource for escalated client issues and document findings for clients and team.
• Monitor and respond to security operations tasks across SecOps and ITOps, coordinating remediation with clients.
• Build and maintain strong technical relationships with client IT contacts, supporting reviews and performance reporting.

Skills

Client relationship mgmt

Communication

Ownership & accountability

Multi-tenant experience

Security operations knowledge

Tools

ConnectWise

PSA / RMM

SentinelOne

Huntress

SIEM

KnowBe4

Gurucul

Okta

Fortinet

Azure

Microsoft 365

Job description

Location: Remote | Type: Full-Time, Permanent

The Opportunity

Uzado — Security & IT Analyst, Managed Services

Nov 5, 2026 · @Sean Sullivan

Location: Remote | Type: Full-Time, Permanent

The Opportunity

Uzado is a Canadian compliance-led Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) headquartered in Richmond Hill, Ontario. We deliver end-to-end IT, cybersecurity, and compliance solutions to B2B clients across Canada and the United States under our guiding promise: Reliability Today. Resilience for Tomorrow.

We are looking for a Security & IT Analyst to join our operations team. This is a hands‑on technical role. You will deliver day-to-day managed services across a portfolio of clients, investigate and resolve security and IT issues, and act as a trusted technical contact for client IT teams. You will work across SecOps and ITOps, helping keep our clients secure, compliant, and operationally resilient.

This role suits someone with solid hands‑on experience who wants to deepen their skills across a modern security stack, own client relationships at the technical level, and grow toward senior and architect-level roles.

Compliance is not an add-on at Uzado. It is the lens through which we deliver every security and IT service.

What You’ll Do

Service Delivery

• Work assigned tickets in the ConnectWise queue through to resolution, meeting SLA commitments and keeping clients informed.
• Act as a tier‑2/3 technical resource for client issues escalated from tier‑1 support.
• Document work, findings, and resolutions clearly so the team and clients have an accurate record.
• Participate in the on‑call rotation for after‑hours escalations.

Security Operations (SecOps)

• Monitor EDR/XDR platforms (SentinelOne, Huntress) across client environments; triage and investigate alerts.
• Monitor SIEM alerting, tune detection rules, and drive threat investigations to resolution.
• Perform vulnerability scanning and remediation cycles using Qualys; produce client‑facing risk reports and remediation road maps.
• Administer managed phishing simulation and security awareness training programs (KnowBe4 / Huntress SAT); report on outcomes monthly.
• Support incident response activities: contain, investigate, and document security incidents in partnership with client CIRT teams.
• Use UEBA capabilities (Gurucul) for advanced behavioural threat detection on applicable client environments.

IT Operations (ITOps)

• Manage client Microsoft Azure and Microsoft 365 (O365) environments, including user provisioning, licensing, configuration, and health monitoring.
• Administer Okta identity and access management deployments; enforce MFA policies and access governance.
• Perform Fortinet firewall management, including rule reviews, patching, and configuration changes aligned to change management processes.
• Run proactive patch management cycles through ConnectWise RMM; track compliance and resolve exceptions.
• Maintain asset visibility and inventory accuracy using Lansweeper across managed client environments.
• Support network and cloud infrastructure management; assist with migrations and hosted workload management as required.

Client Relationship Management

• Build and maintain strong technical relationships with client IT contacts; communicate proactively on risks, remediation, and service status.
• Participate in client service reviews; prepare and present performance reporting and metrics.
• Identify opportunities to expand services in existing accounts and relay them to the account management team.

What You BringExperience

• 3–6 years of hands‑on experience in managed IT and/or managed security environments.
• Track record of managing client relationships and delivering against SLA commitments in an MSP/MSSP context.
• Experience working in a multi‑tenant environment with responsibility for multiple client accounts simultaneously.
• Demonstrated ownership of outcomes: you see issues through from first alert to documented resolution.

Technical Proficiency

Candidates ideally (not mandatory) have hands‑on proficiency with the following:

Platform

Area

ConnectWise

PSA / RMM

SentinelOne

EDR / XDR

Huntress

SIEM, XDR, SAT

Qualys

Vulnerability Management

KnowBe4

Security Awareness Training

Gurucul

UEBA & Threat Detection

Okta

Identity & Access Management

Fortinet

Firewall & Network Security

Microsoft Azure & Microsoft 365 (O365)

Cloud & Productivity

SOC 2 Type II

Audit Lifecycle & Controls

Vanta

Compliance Automation & GRC

Lansweeper

IT Asset Management

Soft Skills

• Clear written and verbal communication; comfortable translating technical risk into business language for clients.
• Organized and self-directed; able to manage competing priorities across a multi-client portfolio without losing the thread.
• A collaborative mindset: you share knowledge, ask for help when it matters, and contribute to how the team works.
• High integrity and accountability; you follow through and own outcomes.
• Comfortable operating in a fast-moving environment where playbooks are evolving and initiative is rewarded.

Certifications (Asset, Not Required)

• CompTIA Security+, CySA+, or equivalent
• Microsoft Certified: Security, Compliance, and Identity Fundamentals / Associate (SC-900 / SC-200)
• Fortinet NSE 4 or above
• Certified Information Systems Security Professional (CISSP), for more senior candidates
• SOC 2 / ISO 27001 Lead Implementer or Lead Auditor

Why Uzado

• Work at the intersection of IT, security, and compliance, three disciplines that most MSPs treat as silos.
• Real ownership: you are not a cog in a large NOC. Your work directly shapes client outcomes and you have visibility at every level.
• Exposure to a modern, curated security stack (SentinelOne, Huntress, Vanta, and more) purpose-built for the compliance-led MSP model.
• A people-first culture: our clients know our team by name. We build relationships, not ticket queues.
• Competitive compensation with benefits, and a clear growth path toward senior, lead, and architect-level roles.
• Canadian company with a Canadian data sovereignty focus: domestic regulatory expertise
• SOC 2 Type II certified: we hold ourselves to the same standard we help clients achieve.

Role Details

Detail

Location

Remote

Employment Type

Full-Time, Permanent

Experience Level

3–6 years

Department

Managed Services — Security & IT Operations

Reports To

Manager, Security & IT Managed Services