Remote Salesforce Business Analyst — Vancouver
OSI Digital
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Job summary
OSI Digital is seeking a Salesforce Business Analyst to join our Vancouver-based team with a remote option. You will translate business needs into effective stories for Sales Cloud and Service Cloud, ensuring alignment with the technology roadmap and strategic direction.
You will collaborate closely with business owners, developers, and QA, and help drive end-to-end lifecycle implementations. The role requires 5+ years in Sales/Service Cloud, strong Salesforce configuration knowledge, and a
Qualifications
- Must have 5+ years on Sales Cloud and Service Cloud with at least 1 year for an Enterprise client.
- Proficient with end-to-end Sales Cloud and Service Cloud implementations.
- Excellent listening and reading skills to understand customer requirements.
- Strong communication and ability to influence across teams.
- Bachelor’s degree in computer science or information technology.
Responsibilities
- Define and meet story acceptance criteria; support PMs and developers.
- Serve as Scrum Master in sprints where capacity allows.
- Provide Salesforce configuration guidance aligned with roadmap.
- Elicit current state pain points and identify Sales/Service Cloud gaps.
- Create iterative prototypes to validate proposals with stakeholders.
- Assist with project scoping and effort estimations.
Skills
Education
Tools
Job description
OSI Digital is seeking a Salesforce Business Analyst to join our Vancouver-based team with a remote option. You will translate business needs into effective stories for Sales Cloud and Service Cloud, ensuring alignment with the technology roadmap and strategic direction.
You will collaborate closely with business owners, developers, and QA, and help drive end-to-end lifecycle implementations. The role requires 5+ years in Sales/Service Cloud, strong Salesforce configuration knowledge, and a
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