Remote SaaS Onboarding Lead – Cloud Finance

Serrala; Canada; On-site; CAD 88,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Parental leave

401(k) plan

Phone/internet stipend

Employee assistance

LifeMart discounts

Regus office space

Job summary

Serrala is seeking an Onboarding Manager to guide customers through the Collections and Credit Management Cloud setup. You will lead projects from preparation to go-live and hyper care, configuring the system, validating tests, and training users for a smooth handover to support.

You will bridge Serrala departments, run customer workshops, and ensure high-quality implementations. A bachelor’s degree and 4–6 years in IT/SaaS onboarding or consulting are preferred.

Qualifications

• Bachelor's degree or equivalent professional experience preferred.
• 4-6 years of IT, SaaS, software implementation, onboarding, or consulting experience.
• Strong communication, presentation, and customer-facing skills.
• Experience managing or supporting customer implementation and onboarding projects.
• Ability to work effectively with customers and cross-functional teams.
• Knowledge of Accounts Receivable, Collections, Credit Management, Dispute Management or related finance processes is a plus.

Responsibilities

• Implement and onboard customers to Serrala cloud Collections and Credit solutions.
• Gather business and technical requirements with customer stakeholders.
• Configure customer cloud tenants and solution settings.
• Support interfaces, data exchange, and testing activities.
• Create and maintain implementation documentation.
• Deliver user training and support customers throughout the UAT.
• Perform go-live and hypercare activities to ensure a smooth transition to production.
• Collaborate with customer teams and internal stakeholders to achieve successful implementations.
• Other duties as assigned.

Skills

Communication

Customer-facing

Project management

Requirements gathering

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Serrala is seeking an Onboarding Manager to guide customers through the Collections and Credit Management Cloud setup. You will lead projects from preparation to go-live and hyper care, configuring the system, validating tests, and training users for a smooth handover to support.

You will bridge Serrala departments, run customer workshops, and ensure high-quality implementations. A bachelor’s degree and 4–6 years in IT/SaaS onboarding or consulting are preferred.