Remote Customer Success Manager — Fraud/Fintech

Mixpeek; Canada; On-site; CAD 70,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

MacBook Pro provided

Home office stipend

Meal stipend

Wellness stipend

Learning stipend

Health insurance (US & Canada)

401k/RRSP matching

Annual bonus/equity opportunities

Job summary

Sardine is rapidly expanding its customer success team to support fraud, payments, and compliance products. You’ll manage several customers, act as their primary stakeholder, and collaborate with internal teams to maximize product value and ROI.

The role emphasizes a customer-centric approach, technical fluency, and proactive risk analysis, with a remote-first culture across the US and Canada. Strong communication and analytical skills are essential.

Qualifications

• 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments preferred.
• Strong presentation skills for virtual and in-person meetings with various stakeholders.
• Previous customer-facing experience, preferably with a technical product.
• Exceptional project management and the ability to balance multiple stakeholders' needs.
• Proficiency in using business intelligence tools.
• Analytical thinker with strong number-crunching and insights.
• Ability to translate complex strategies into actionable processes and outcomes.
• Natural at building relationships and collaborating with others.
• Always thinking about ways to improve processes.
• Loves making customers more efficient.

Responsibilities

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking as we plan long-term expansion.
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

Skills

Account Management

Customer Success

Risk Management

Solutions Architecture

B2B SaaS

APIs

Fraud domain

Presentation skills

Customer-facing

Project management

BI tools

Analytical skills

Relationship building

Tools

CRM platforms

APIs

SQL

Job description

Sardine is rapidly expanding its customer success team to support fraud, payments, and compliance products. You’ll manage several customers, act as their primary stakeholder, and collaborate with internal teams to maximize product value and ROI.

The role emphasizes a customer-centric approach, technical fluency, and proactive risk analysis, with a remote-first culture across the US and Canada. Strong communication and analytical skills are essential.