Customer Onboarding Manager

Tipalti; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

Tipalti is seeking a Customer Onboarding Manager in Vancouver to lead implementation projects for their accounts payable automation and global payments solutions. The ideal candidate will have 4+ years of relevant experience and a Bachelor's degree.

This role involves guiding customers through the integration process, contributing to project timelines, and ensuring exceptional customer service throughout their journey with Tipalti.

Qualifications

• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.

Responsibilities

• Lead implementation projects with customers of Tipalti’s SaaS based accounts payable automation solution.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer.
• Guide customers through the technical integration process, providing expert problem-solving assistance.

Skills

Project management

Communication

Problem-solving

Customer service

Education

Bachelor's degree in a relevant field or equivalent practical experience

Tools

ERP applications (NetSuite, QuickBooks, Intacct)

HTML

CSS

JavaScript

Job description

Requirements

• The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products
• Bachelor's degree in a relevant field or equivalent practical experience
• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications
• Excellent project management, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment
• Passionate about customer service and proactively identifying solutions
• (Desirable) Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc
• (Desirable) Accounts Payable and Procurement knowledge
• (Desirable) Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

What the job involves

• As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution
• Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti
• Guide customers through the technical integration process, providing expert problem-solving assistance
• Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues