Remote Recovery Specialist - Finance & Collections (EN/FR)

Honda Canada Inc.; Markham; À distance; CAD 51 000 - 64 000; Plein temps

Avantages offerts par ce poste

Remote work

Hoteling workspace when visiting the办公

Résumé du poste

Honda Canada Inc. is seeking a Recovery – Account Services Representative for a remote role reporting to the Supervisor, Account Services. The role involves handling recovery processes for charged off accounts, bankruptcies, insurance tracking, and delinquent accounts.

You will liaise with insurance companies, research car values, and accept offers while meeting monthly targets. Bilingual French/English is required, with five days per week work-from-home and occasional office visits.

Qualifications

• Completed post-secondary education and/or equivalent work experience.
• Minimum of 2 years’ experience Financial Services, and or 1-3 years of relevant, progressive business experience with a proven track record of delivering results.
• Knowledge of laws in regards to collection and repossession of assets an asset.
• Bi-lingual in French and English is required.
• Strong decision-making, negotiating, planning, analytic, and strategic skills.
• Demonstrated above average interpersonal, communication (written and verbal), problem solving, and listening skills.
• Ability to deal effectively and professionally in a rapidly changing and fast paced environment.
• A high level of individual initiative and ability to work with minimal direction.
• Ability to build collaborative working relationships with internal and external stakeholders.
• Must be detail oriented, results oriented, well organized, and a team player.

Responsabilités

• Handle the Recovery Processes for charged off accounts, bankruptcies, total loss, insurance tracking, and delinquent accounts.
• Correspond and deal with insurance companies, research values on cars, follow-up and accept offers from insurers.
• Handle the Insurance Tracking Process by reviewing accounts, obtaining waivers, preparing documents, and obtaining policies.
• Ensure that the set monthly departmental targets are met.
• Support the Senior Associates with communication regarding bankruptcy and legal matters.
• Handle third party collections agency placement and monitor recoveries by each agency.
• Share best practices amongst team members to increase efficiency.
• Monitor high risk accounts and liaise with dealers, customers, and internal departments.
• Handle bankruptcies by filing claims and deciding on repossessions.

Connaissances

Bilingual in French/English

Negotiation

Decision making

Planning

Analytical skills

Communication skills

Formation

Post-secondary education or equivalent experience

Description du poste

Honda Canada Inc. is seeking a Recovery – Account Services Representative for a remote role reporting to the Supervisor, Account Services. The role involves handling recovery processes for charged off accounts, bankruptcies, insurance tracking, and delinquent accounts.

You will liaise with insurance companies, research car values, and accept offers while meeting monthly targets. Bilingual French/English is required, with five days per week work-from-home and occasional office visits.