Remote Project & Service Delivery Lead

Ian Martin Group; Canada; Remote; CAD 110,000 - 160,000; Full time

Job summary

Raise is hiring a Project Manager / Service Delivery Lead for a client in Canada. The role is remote with a 36-month contract, focusing on coordinating the joint delivery team, resource planning, and governance across multiple workstreams.

You will manage JIRA workflows, reporting, and stakeholder communications to ensure timely, quality delivery. Ideal candidates bring 10+ years in project management or IT service delivery, strong governance, and experience with enterprise maintenance

Qualifications

• 10–15+ years of project management or IT service delivery experience.
• Experience managing enterprise IT application maintenance and support engagements.
• Strong experience coordinating multi-vendor teams and distributed resources.
• Delivery governance, resource planning and risk management experience.
• Experience managing project schedules, work allocation and service reporting.
• Strong stakeholder management and communication skills.
• Experience with issue tracking and project management tools such as JIRA.
• Ability to manage remote teams and multiple concurrent workstreams.

Responsibilities

• Coordinate and manage the joint RAISE delivery team and associated workstreams.
• Manage resource allocation, workload distribution, schedules and delivery priorities.
• Act as the primary delivery coordination point with the Yukon HRMS Manager.
• Monitor service delivery performance, milestones, risks, issues and dependencies.
• Maintain delivery plans, risk registers, action logs and escalation processes.
• Coordinate resource coverage and ensure continuity of application maintenance services.
• Manage JIRA tracking, work assignments and progress reporting.
• Prepare monthly service delivery reports, status updates and performance metrics.
• Facilitate stakeholder meetings and delivery governance sessions.
• Ensure service quality, timely issue resolution and adherence to agreed delivery commitments.
• Identify delivery risks and proactively implement mitigation plans.
• Coordinate communication between technical, functional and infrastructure resources.

Skills

Stakeholder management

JIRA

Remote team leadership

Delivery governance

Risk management

Project scheduling

Multi-vendor coordination

Communication skills

Education

PMP certification

Job description

Raise is hiring a Project Manager / Service Delivery Lead for a client in Canada. The role is remote with a 36-month contract, focusing on coordinating the joint delivery team, resource planning, and governance across multiple workstreams.

You will manage JIRA workflows, reporting, and stakeholder communications to ensure timely, quality delivery. Ideal candidates bring 10+ years in project management or IT service delivery, strong governance, and experience with enterprise maintenance