Remote Payroll Specialist (Canada)

Push Operations; Vancouver; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

Push Operations, a remote-first company in Canada, seeks a Customer Support Specialist (Payroll) to handle payroll inquiries by email and phone. You will manage 200–400 tickets monthly, ensuring accuracy, security, and excellent customer service as you navigate payroll rules across provinces.

You will collaborate with internal teams, update knowledge bases, and push for high CSAT and SLA performance, while staying compliant with government requirements and privacy standards.

Qualifications

• 2+ years of payroll experience.
• Post-secondary diploma or degree in Accounting.
• Strong understanding of Canadian payroll rules; PCP/CPM designation preferred.
• Strong communication and interpersonal skills.
• Comfortable with software and adopting new technologies.
• Solution-oriented and confidentiality-minded.
• Active listener who understands customer needs.
• Ability to multitask and prioritise in a fast-paced environment.
• Passion for customer support and helping customers.
• Open-minded and willing to ask for help when needed.

Responsibilities

• Handle a high volume of inbound requests by phone and email, delivering an effortless client experience.
• Manage a monthly workload of approximately 200–400 support tickets, while maintaining strong SLA performance and CSAT.
• Confidently answer payroll questions and provide clear guidance.
• Follow SOPs and verification standards, ensuring secure handling of confidential payroll information.
• Collaborate with Internal Support and other departments on payroll/accounting queries and clear handoffs.
• Review account setup and workflows involving government agencies as needed.
• Contribute to knowledge bases by creating and updating articles.
• Aim to meet or exceed quarterly targets for quality, productivity, SLA/CSAT.
• Improve payroll knowledge across the company via documentation and feedback.
• Maintain focus on helping customers be successful in a high-volume environment.
• Monitor multi-province payroll compliance and legislative updates.

Skills

Payroll experience

Accounting diploma

Canadian payroll rules

Communication

Software aptitude

Confidentiality

Active listening

Multitasking

Customer support

Adaptability

Education

Post-secondary diploma or degree in Accounting

Tools

Payroll software

Job description

Push Operations, a remote-first company in Canada, seeks a Customer Support Specialist (Payroll) to handle payroll inquiries by email and phone. You will manage 200–400 tickets monthly, ensuring accuracy, security, and excellent customer service as you navigate payroll rules across provinces.

You will collaborate with internal teams, update knowledge bases, and push for high CSAT and SLA performance, while staying compliant with government requirements and privacy standards.