Remote Payroll Expert (6-Month Contract)

Rise People, Inc.; Vancouver; Remote; CAD 40,000 - 47,000; Full time

Benefits offered by this job

Remote work environment

6% vacation pay per paycheque

Job summary

Rise People, Inc. is seeking a Payroll Support Specialist for a 6-month contract in Vancouver, BC or remote. The role is full-time at 40 hours per week with CAD $29-$34 hourly.

You will handle complex payroll and tax issues for clients, guide best practices, and contribute to product improvement. Remote work is available, with occasional in-person team meetings. Ideal candidates have PCP certification, 2+ years of Canadian payroll experience, and strong written/verbal communication.

Qualifications

• PCP (Payroll Compliance Professional) certification from the National Payroll Institute is required.
• 2+ years in professional payroll, support, or a role working directly with clients, with real depth in Canadian payroll and tax rules.
• Excellent writing and verbal communication skills.

Responsibilities

• Own complex payroll and tax issues over email, live chat, and phone, from the first reply through resolution, closure, and the check that the fix actually held.
• Guide clients through the tricky parts of the product and through payroll best practices, including virtual "in-person" sessions when a screen share will get there faster.
• Mentor teammates through complex payroll scenarios, and add what you learn to the knowledge base so the answer outlives the ticket.
• Use AI to draft, research, and build the checks that keep you on top of your queue. Then share what works.
• Tell Product and Engineering what you're seeing so recurring issues get fixed at the source, and take on client projects with hard deadlines when they come up.

Skills

Excellent communication

Canadian payroll knowledge

AI interest

Ownership of client issues

Education

Payroll Certification (PCP) from National Payroll Institute

Tools

AI tooling familiarity

Job description

Rise People, Inc. is seeking a Payroll Support Specialist for a 6-month contract in Vancouver, BC or remote. The role is full-time at 40 hours per week with CAD $29-$34 hourly.

You will handle complex payroll and tax issues for clients, guide best practices, and contribute to product improvement. Remote work is available, with occasional in-person team meetings. Ideal candidates have PCP certification, 2+ years of Canadian payroll experience, and strong written/verbal communication.