Remote Part-Time Customer Support Specialist - Reservations

Aspira; Fort McMurray; On-site; CAD 21,000 - 30,000; Part time

Job summary

Aspira is seeking a part-time Customer Service Representative for a fully remote role based in Canada. You will handle inbound and outbound calls, assist with reservations, permits, and general inquiries, and maintain accurate customer records.

The position emphasizes delivering exceptional service while meeting KPIs and adhering to all policies. The role requires a friendly, professional demeanor, precise documentation, and the ability to work flexible hours including evenings or weekends.

Qualifications

• High School Diploma or equivalent.
• 1+ years of inbound contact center experience.
• 2+ years of customer-facing experience in a service role.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.

Responsibilities

• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
• Follow established processes to assist customers with reservations, ticketing, permits, and other services.
• Effectively transfer customers to the appropriate department when needed.
• Seek management support when necessary for complex issues or escalations.
• Document customer interactions accurately according to company standards.
• Update customer accounts and system information accurately.
• Meet individual KPIs and support department goals for customer service excellence.
• Adhere to company policies, procedures, and performance standards.
• Complete all required training and coaching within set timeframes.
• Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
• Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
• Perform other duties as assigned to support the contact center.

Skills

Customer service

Active listening

Empathy

Communication

Documentation

Education

High School Diploma

Tools

Microsoft Office

Telecommunication tools

Amazon Connect

Verint

Job description

Aspira is seeking a part-time Customer Service Representative for a fully remote role based in Canada. You will handle inbound and outbound calls, assist with reservations, permits, and general inquiries, and maintain accurate customer records.

The position emphasizes delivering exceptional service while meeting KPIs and adhering to all policies. The role requires a friendly, professional demeanor, precise documentation, and the ability to work flexible hours including evenings or weekends.