Remote Part-Time Customer Service Agent (Reservations)

Aspira; Red Deer; On-site; CAD 22,000 - 33,000; Part time

Job summary

Aspira seeks a part-time Customer Service Representative to join our remote Canada-based team. You will handle inbound and outbound calls, reservations, and inquiries, delivering friendly, accurate support while meeting KPIs. The role demands a flexible schedule, including evenings or weekends, with about 29 hours per week.

Strong communication, empathy, and attention to detail are essential. Proficiency with Microsoft Office and contact-center tools is a plus.

Qualifications

• High School Diploma or equivalent.
• 1+ years of inbound contact center experience.
• 2+ years of customer-facing experience in a service role.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.

Responsibilities

• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
• Follow established processes to assist customers with reservations, ticketing, permits, and other services.
• Effectively transfer customers to the appropriate department when needed.
• Seek management support when necessary for complex issues or escalations.
• Document customer interactions accurately according to company standards.
• Update customer accounts and system information accurately.
• Meet individual KPIs and support department goals for customer service excellence.

Skills

Customer service

Active listening

Empathy

Communication

Attention to detail

Documentation

Education

High School Diploma or equivalent

1+ years inbound contact center experience

2+ years customer-facing experience

Tools

Microsoft Office

Amazon Connect

Verint

Job description

Aspira seeks a part-time Customer Service Representative to join our remote Canada-based team. You will handle inbound and outbound calls, reservations, and inquiries, delivering friendly, accurate support while meeting KPIs. The role demands a flexible schedule, including evenings or weekends, with about 29 hours per week.

Strong communication, empathy, and attention to detail are essential. Proficiency with Microsoft Office and contact-center tools is a plus.