Remote Owner Relations Associate — Energy SaaS Support

Enverus; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading energy SaaS company is seeking an Associate Owner Relations Agent to work remotely in Canada. This role involves answering incoming calls, logging inquiries, and assisting customers within the oil and gas sector. Candidates should have at least 2 years of customer service experience and proficiency in CRM tools. Strong communication skills are essential for handling high call volumes and managing customer interactions effectively. The position offers a standard Monday to Friday schedule with hours from 8:00 AM to 5:00 PM CT.

Qualifications

• 2+ years of customer service experience required.
• Efficient in logging inquiries and following procedures.

Responsibilities

• Answer incoming owner relations phone calls during office hours.
• Log owner inquiries into a case tracking system.
• Document detailed messages for escalated inquiries.

Skills

Proficient in navigating CRM tools

Clear and professional articulation

Ability to manage tense conversations

High call volume handling

Consistent availability

Proficient in MS Applications

Education

High School Diploma

Job description

A leading energy SaaS company is seeking an Associate Owner Relations Agent to work remotely in Canada. This role involves answering incoming calls, logging inquiries, and assisting customers within the oil and gas sector. Candidates should have at least 2 years of customer service experience and proficiency in CRM tools. Strong communication skills are essential for handling high call volumes and managing customer interactions effectively. The position offers a standard Monday to Friday schedule with hours from 8:00 AM to 5:00 PM CT.