Remote Operations Lead - Social Security Programs

Public Consulting Group; Dover; On-site; USD 56,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group is a leading public sector solutions firm hiring for an Operations Project Manager to lead client-facing and internal project activities for the SSAMS program. You will supervise team leads, manage deliverables, and drive process improvements to strengthen service quality and efficiency.

The role requires experience supervising staff, strong knowledge of federal/state regulations, and proficiency in Excel/Power BI.

Qualifications

• Bachelor’s degree or higher, preferably in business related fields.
• 5+ years of relevant work experience, including supervision of staff and project management responsibilities.
• Familiarity with relevant federal programs, including (SSI), Title II (RSDI), and ABLE accounts.

Responsibilities

• Lead client-facing activities including client meetings, project management of project deliverables and maintain excellent client satisfaction.
• Manage Social Security Eligibility and Benefits Management Team Leads, including direct supervision of individuals and overall leadership of team activities and outcomes.
• Responsible for internal project management activities including tracking and completion of internal deliverables.
• Ensure that new hires receive robust, well planned and effective new hire training.
• Ensure team’s compliance with federal and state laws, regulations, and policies.
• Monitor performance measurements for team activities to help ensure that team meets all performance and contractual responsibilities
• Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to client and PCG management requests.
• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work.
• Maintain and update Standard Operating Procedures and training materials for team functions.
• Develop and maintain a robust quality assurance process for all activities, data and reports developed for the client and for PCG management.
• Maintain accurate monthly, quarterly and annual project and client facing reporting.
• Lead client facing training in a variety of settings.
• Maintain positive working relationships with client, federal partners, colleagues, and team members.
• Support and/or lead operational initiatives across the SSAMS program.

Skills

Team leadership

Client communication

Policy interpretation

Critical thinking

Microsoft Office

Power BI

Excel advanced

Time management

Education

Bachelor’s degree or higher

Tools

Excel

Power BI

Power Automate

Job description

Public Consulting Group is a leading public sector solutions firm hiring for an Operations Project Manager to lead client-facing and internal project activities for the SSAMS program. You will supervise team leads, manage deliverables, and drive process improvements to strengthen service quality and efficiency.

The role requires experience supervising staff, strong knowledge of federal/state regulations, and proficiency in Excel/Power BI.