Remote Lead Monitoring & Diagnostics Specialist

Triwill Group; Canada; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Triwill Group's partner is seeking a Lead Monitoring & Diagnostics Technical Support Specialist based in Canada. This fully remote role positions you as a key technical liaison for customers using advanced monitoring and diagnostics equipment, owning cases from initial request through resolution.

You will troubleshoot complex issues, collaborate with product teams, and contribute to documentation to share knowledge and drive timely resolutions.

Responsibilities

• Own customer technical cases from initial request through successful resolution.
• Troubleshoot, reproduce equipment issues, and recommend repairs or upgrades.
• Collaborate with specialized product teams and contribute to technical documentation.

Job description

Triwill Group's partner is seeking a Lead Monitoring & Diagnostics Technical Support Specialist based in Canada. This fully remote role positions you as a key technical liaison for customers using advanced monitoring and diagnostics equipment, owning cases from initial request through resolution.

You will troubleshoot complex issues, collaborate with product teams, and contribute to documentation to share knowledge and drive timely resolutions.