Remote IT Service Desk Analyst: End-User Support & IAM

Curve Dental, LLC; Calgary; On-site; CAD 52,000 - 76,000; Full time

Job summary

Curve Dental, LLC in Canada is seeking an experienced Service Desk Analyst to join our team in Calgary, with remote and on-site duties. You’ll own day-to-day end-user support, hardware and software upkeep, and SaaS access management to keep the organization productive.

You will handle onboarding/offboarding, Google Workspace administration, cross‑platform troubleshooting (Windows/macOS/Linux), asset lifecycle, and assist Security on HIPAA compliance.

Qualifications

• 4+ years in IT support or service desk.
• Google Workspace admin experience.
• Experience with Windows/macOS/Linux and mobile devices.
• Networking basics (TCP/IP, DNS, VPN).
• Info security and IAM understanding.
• HIPAA or regulated environment experience is a plus.
• Strong communication with technical and non-technical users.

Responsibilities

• Install, configure, troubleshoot, and upgrade hardware and peripherals.
• Oversee onboarding/offboarding for Calgary and remote locations.
• Manage Google Workspace user access, MFA, and sharing settings.
• Maintain hardware asset lifecycle and inventory.
• Conduct software audits to optimize licenses.
• Support HIPAA compliance and collaborate with Security.
• Triage and resolve service desk tickets; document fixes.
• Provision SaaS access and manage IAM roles.

Skills

Google Workspace

Windows/macOS/Linux

Networking fundamentals

InfoSec / IAM

HIPAA compliance

Strong communication

Security incident response

Automation / tools

Job description

Curve Dental, LLC in Canada is seeking an experienced Service Desk Analyst to join our team in Calgary, with remote and on-site duties. You’ll own day-to-day end-user support, hardware and software upkeep, and SaaS access management to keep the organization productive.

You will handle onboarding/offboarding, Google Workspace administration, cross‑platform troubleshooting (Windows/macOS/Linux), asset lifecycle, and assist Security on HIPAA compliance.