Remote Implementation Success Coordinator - Canada

Mode40 Ltd.; Steinbach; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

mode40 Ltd. is seeking an Implementation Success Coordinator to guide customers and delivery teams from kickoff through go-live and into ongoing support.

This role emphasizes understanding manufacturing, agriculture, or agri-food operations, data analysis, and clear communication to keep projects on track. You will work remotely in Canada with occasional travel to customer sites for discovery, implementation, training, and go-live support as needed.

Qualifications

• 3-5 years of relevant experience in project coordination, implementation, or operations.
• Direct experience working in manufacturing, agriculture, or agri-food, with an understanding of operational workflows and constraints.
• Hands-on experience helping run a project, coordinating activities, tracking deadlines, following up with stakeholders, and managing issues through completion.
• Strong data analysis and interpretation skills, including the ability to assess data quality, identify trends, investigate discrepancies, and connect findings to operational decisions.
• Proficiency with Excel or comparable tools for organizing, analyzing, and presenting data.
• The ability and willingness to travel to customer sites as required.
• Strong organization and the ability to keep multiple activities moving.
• Careful documentation and consistent follow-through.

Responsibilities

• Coordinate customer onboarding, kickoff activities, and implementation schedules.
• Maintain project trackers, action lists, milestones, and customer readiness checklists.
• Keep responsibilities, deadlines, and next steps clear for customers and internal teams.
• Analyze customer data to understand operational performance, identify patterns, and flag gaps or inconsistencies.
• Interpret findings and translate them into practical recommendations and clear explanations.
• Support data preparation, mapping, and validation so implementations are built on reliable information.
• Help establish baseline measures and track whether implementations deliver the intended improvements.
• Organize meetings, capture decisions, and follow up on outstanding actions.
• Work with customer teams to plan implementation activities around operational demands.
• Coordinate configuration inputs, testing, and training activities.
• Help prepare user guides, training materials, and customer communications.
• Track issues through resolution and flag risks, delays, and scope requests to the appropriate delivery lead.
• Support customers remotely and onsite during implementation, training, and go-live.
• Gather customer feedback and help improve our implementation tools and processes.

Skills

Project coordination

Data analysis

Manufacturing/agrifood knowledge

Stakeholder follow-up

Excel proficiency

Communication of data

Travel willingness

Tools

Power BI

SQL

ERP implementations

MES implementations

Job description

mode40 Ltd. is seeking an Implementation Success Coordinator to guide customers and delivery teams from kickoff through go-live and into ongoing support.

This role emphasizes understanding manufacturing, agriculture, or agri-food operations, data analysis, and clear communication to keep projects on track. You will work remotely in Canada with occasional travel to customer sites for discovery, implementation, training, and go-live support as needed.