Remote Implementation Consultant - Transit Software

Trapeze Group; Toronto; A distancia; CAD 75.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Employee stock purchase plan

Company bonus plan

Flexible working hours

Remote work

Tuition/education reimbursement

Descripción de la vacante

Trapeze Group, part of Modaxo's transit portfolio, seeks an Implementation Consultant for our WM Implementation team. This role is remote in Canada and focuses on business analysis, requirements gathering, configuration, testing, and delivering training on the OPS software to public transit customers.

You will build client relationships, translate business rules into software configurations, and ensure high-quality project deliverables while traveling up to 75% within North America.

Formación

• 3 to 5 years of direct customer facing experience in a technical software support role.
• Bachelor's Degree or Diploma relevant to the information technology industry is preferred.
• Ability to travel up to 75% within North America.
• Experience working with MS SQL and Oracle databases as well as writing queries to extract data.
• Superior Troubleshooting and problem solving skills.
• Excellent consulting and business analysis skills.
• Strong Software configuration skills with an ability to work with system logging to identify problems.
• Prior experience implementing/testing configurable software solutions.
• Superior command of written English with a demonstrated ability to produce quality documentation.
• Excellent communication and active listening skills.
• Understanding of all Windows Platforms including Windows 7, Windows 10.
• Experience with web based service architecture.
• Previous experience/knowledge of the transit industry.

Responsabilidades

• Working closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible.
• Analyze and document in detail a customer's business requirements and understand their business processes.
• Develop strong relationships with your clients and establish credibility and trust quickly.
• Confidently communicate about the Software and the Project status to internal and external stakeholders.
• Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations.
• Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities.
• Using your strong leadership skills and the ability to think analytically and strategically to resolve problems.
• Create training content and deliver training to the customers end users or subject matter experts.
• Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner.
• Always looking for ways to make things better, faster and more streamlined – both for customers and internally.
• Supporting the building and continuous improvement of implementation templates and project artifacts that are critical to the OPS Implementation Team.

Conocimientos

MS SQL

Oracle

Business analysis

Troubleshooting

Client-facing

Software configuration

Educación

Bachelor's Degree or Diploma in IT

Herramientas

SQL

Oracle databases

Descripción del empleo

Trapeze Group, part of Modaxo's transit portfolio, seeks an Implementation Consultant for our WM Implementation team. This role is remote in Canada and focuses on business analysis, requirements gathering, configuration, testing, and delivering training on the OPS software to public transit customers.

You will build client relationships, translate business rules into software configurations, and ensure high-quality project deliverables while traveling up to 75% within North America.