Impactful Health System Partnerships Coordinator

Socket.dev; Toronto; Hybrid; CAD 60,000 - 67,000; Full time

Benefits offered by this job

Health coverage

Health spending account

Flex benefits

Vacation days

Job summary

Maple is Canada’s leading on-demand healthcare platform, connecting patients with licensed doctors and specialists. As a Client Success Coordinator, you will support Maple's Health System Partnerships team as we expand with provincial health systems and government partners across Canada.

You will coordinate partner meetings, manage program administration, and ensure partner needs flow to the Provider Network Operations team.

Qualifications

• At least one year of experience in a client-facing role such as client success, account coordination, customer support or account management.
• Undergraduate degree in business, health administration, public health, communications or related field, or equivalent professional experience.
• Strong written and verbal communication skills for partner-facing interactions with government and health system partners.
• Active listening and timely follow-through with well-organized written work (email, meeting notes, reports).
• Proactive, highly organized work style with strong attention to detail and ability to push things forward independently.
• Comfort collaborating across teams to maintain context and manage escalations.
• Familiarity with AI tools and technology platforms for cross-team adoption.
• Experience with Google Workspace (Docs, Sheets, Slides).

Responsibilities

• Coordinate partner meetings end-to-end—support agenda and meeting preparation, actively participate, capture and track action items, and follow up until closed.
• Own recurring partner reporting workflows, preparing reports from automated and manual sources and surfacing insights to the HSP team.
• Process and review manual partner eligibility files on cadence and support resolution of eligibility issues.
• Serve as primary connector between HSP and Provider Network Operations on provider-related matters and triage questions to the right internal team.
• Maintain accurate partner information in Salesforce and keep partner-specific program documentation current.
• Maintain shared HSP documentation, templates, playbooks and SOPs; support onboarding of new team members.
• Provide day-to-day partner support by troubleshooting and coordinating escalated issues, including eligibility support for Maple's Customer Support Team.
• Collect, organize and share partner and patient feedback with the HSP team for action by the appropriate owner.
• Support HSP Client Success Associates and Managers on process-improvement initiatives to reduce administrative burden and increase capacity.

Skills

Client coordination

Communication

Documentation

Attention to detail

Cross-team collaboration

Active listening

Project management

Teamwork

Adaptability

Education

Undergraduate degree in business, health administration, public health, communications or related field

Tools

Salesforce

Asana

Google Workspace

Job description

Maple is Canada’s leading on-demand healthcare platform, connecting patients with licensed doctors and specialists. As a Client Success Coordinator, you will support Maple's Health System Partnerships team as we expand with provincial health systems and government partners across Canada.

You will coordinate partner meetings, manage program administration, and ensure partner needs flow to the Provider Network Operations team.