Remote AI-Driven HealthTech Support Analyst

PointClickCare

Mississauga

Hybrid

CAD 55,000 - 65,000

Full time

14 days+

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Job summary

PointClickCare in Mississauga, Canada, is seeking a Support Analyst on the Pharmacy Care team. You will be the first point of contact for a wide range of technology issues, delivering exceptional customer service while expanding technical skills in a cloud-based healthcare platform.

The role reports to the Manager, Customer Support and requires post-secondary IT education, plus experience with web-based software and diagnostic tools. Overtime and remote/hybrid working options may apply.

Qualifications

Experience supporting and trouble-shooting web-based software applications.
Preference for those with experience using diagnostic tools to help resolve customer issues.
Prior experience using PointClickCare (Orders, eMAR, HL7) is an asset.

Responsibilities

Provide world-class customer support focusing on empathy for clients using the application.
Develop an in-depth understanding of our cloud-based software to support patient care in long-term care facilities.
Troubleshoot and resolve simple to moderately complex technical issues via log analysis, research, or problem recreation.
Collaborate cross-functionally to deliver quality service and timely resolutions to customers.
Document problems thoroughly via phone, email, chat, and web portal using our help desk system.