Remote Healthcare Communicator Bilingual English&Spanish

Ashfield Healthcare, LLC; Canada; Remote; CAD 55,000 - 56,000; Full time

Benefits offered by this job

Health Benefits as of day 1 of employm

Break paid between Christmas and New Y

Referral bonus

Library of online training courses

Job summary

Inizio Engage seeks a Healthcare Communicator for a remote Canada role. You will handle medical information requests, document calls and emails, and ensure accurate data capture in program databases. The position emphasizes clear, empathetic communication and strict privacy compliance.

The ideal candidate is fluent in English and Spanish, with a bachelor’s degree or equivalent experience, strong written and verbal skills, and the ability to multitask across programs in a fast-paced environment.

Qualifications

• High School Diploma required.
• Must be fluent in English and Spanish.
• Bachelor’s degree or equivalent work-related experience preferred.
• Excellent verbal, written and listening communication skills.
• Proficiency with Word and Excel.

Responsibilities

• Maintain excellent quality standards for client programs.
• Accurately collect information and enter into program databases.
• Document and triage Medical Information Requests, Adverse Events and Product Quality Complaints per guidelines.
• Complete literature fulfillment to customers.
• Demonstrate empathetic communication and tele-management skills.
• Adhere to HIPAA privacy and security requirements.
• Participate in frequent meetings and manage multiple projects.

Skills

Fluent English

Fluent Spanish

Excellent communication

Multitasking

Time management

Analytical thinking

Education

Bachelor's degree

Tools

Word

Excel

Job description

Healthcare Communicator, Canada Remote

Description Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. Our people make all the difference in our success.

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. Representing clients on a variety of projects via inbound/outbound telecommunication. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Key Objectives:

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Completely and accurately document and/or triage all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations, for all contact channel types, including but not limited to phone and email.
• Complete literature fulfillment to customers
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Job Holder Specification:

• High School Diploma required
• Must be fluent in English and Spanish
• Bachelor’s degree or equivalent work-related experience preferred.
• Excellent verbal, written and listening communication skills.
• Competency with a computer keyboard and mouse.
• Pleasant telephone manner
• Ability to join frequent meetings and calls without disruption or disconnecting
• Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors.
• Proficiency with Word and Excel
• Analytical thinking, problem solving, and decision making.
• Ability to multitask and manage multiple parallel projects with strong time management skills
• Ability to join frequent meetings and calls without disruption or disconnecting

Our Benefits:

• Break paid between Christmas and New Years
• Health Benefits as of day 1 of employment
• Length of Service Awards
• Quarterly Star Awards
• Yearly Inizio Circle of Excellence Awards
• Referral bonus
• Library of online training courses

Salary range: 55K-56K

About Inizio Engage :

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes.

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes.

Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes.

Inizio Engage est un partenaire stratégique, commercial et créatif spécialisé dans les soins de santé. Notre personnel passionné et international ajoute à l'expertise locale et à la diversité des compétences des données, la science et la technologie pour fournir des solutions d'engagement sur mesure qui aident les clients à réimaginer la façon dont ils s'engagent avec leurs patients, les payeurs, les personnes et les fournisseurs afin d'améliorer les résultats des traitements. C'est pourquoi, chez Inizio Engage, nous avons rassemblé un groupe de plus de 7 000 experts, travaillant dans plus de 20 pays. Une équipe passionnée et diversifiée, avec une portée mondiale et des connaissances locales. Ensemble, nous nous associons à nos clients pour remettre en question les idées reçues afin de permettre aux gens de prendre de meilleures décisions en matière de santé et d'améliorer les résultats des traitements dans le monde entier.

We are dedicated to building a diverse, inclusive, and authentic workplace.