Remote Grid Protection & Control Support Engineer

GE Vernova; Alberta; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

GE Vernova seeks a motivated Technical Support Specialist (Protection & Control) to join the Grid Automation North America team. This role provides Level 2 post-sales support for protection and control relays, meters, and related software.

You will serve as the technical interface between Level 1 customer care, field service teams, and L3/L4 engineers, handling fault analysis, configuration and commissioning inquiries, and contributing to process improvements across the North America support

Qualifications

• Associate's degree or equivalent experience required.
• Minimum 1 year of relevant experience.
• Willingness to travel up to 25% of the time.

Responsibilities

• Provide ongoing technical support and case management daily through phone, email, and other forms of communication.
• Investigate technical problems and interface with Product Line teams to drive issues to closure.
• Collaborate with L3/L4 engineering Teams for escalated investigations and documentation.
• Provide recommendations to customers for upgrades of obsolete products.
• Maintain accurate records in CRM and quality management tools.

Skills

Technical support

CRM usage

Case management

Troubleshooting

Interfacing with teams

Education

Associate's degree or equivalent experience

Tools

GE Multilin Protection and Control

Job description

GE Vernova seeks a motivated Technical Support Specialist (Protection & Control) to join the Grid Automation North America team. This role provides Level 2 post-sales support for protection and control relays, meters, and related software.

You will serve as the technical interface between Level 1 customer care, field service teams, and L3/L4 engineers, handling fault analysis, configuration and commissioning inquiries, and contributing to process improvements across the North America support