Remote Genesys Cloud CX Training Specialist

Miratech; Alberta; Remote; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Relentless performance culture

Competitive pay and benefits

Work From Anywhere

Growth mindset and development

Global impact

Welcoming multicultural environment

Social sustainability values

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based end-user training for a large enterprise migration. You will run live and virtual sessions across multiple business units with a practical, hands-on approach.

The role requires 3+ years of enterprise software training, SCORM/LMS content development, and familiarity with Articulate Storyline and WFM concepts. Remote work is supported, with opportunities to influence training readiness and user adoption

Qualifications

• 3+ years of enterprise software training experience.
• Experience with CX platforms such as Genesys Cloud CX.
• Experience developing SCORM/LMS content and using Articulate Storyline.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions using a hands-on, guided practice approach.
• Work with SMEs to convert content into structured training agendas.
• Validate training readiness, including access, test data, prerequisites, and configurations.
• Track attendance and report progress to the Program Lead.
• Develop and maintain SCORM/LMS training content and Storyline materials.
• Create user-facing job aids and guides.
• Support Train-the-Trainer sessions for Change Champions.
• Identify training readiness risks and adjust pacing based on feedback.

Skills

End-user training

Adult learning

Facilitation

SCORM/LMS

Articulate Storyline

WFM training

Stakeholder coordination

Communication

Tools

Articulate Storyline

SCORM/LMS

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based end-user training for a large enterprise migration. You will run live and virtual sessions across multiple business units with a practical, hands-on approach.

The role requires 3+ years of enterprise software training, SCORM/LMS content development, and familiarity with Articulate Storyline and WFM concepts. Remote work is supported, with opportunities to influence training readiness and user adoption