Remote Fraud Inbound Analyst

BMO U.S.; Toronto; Hybrid; CAD 58,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking a US Fraud Inbound Agent to serve as the first point of contact for customers reporting suspected fraud, unauthorized transactions, or account issues. You will investigate activity, authenticate customers, assess risk, and take actions to protect clients and bank assets.

The role requires strong communication, attention to detail, and the ability to balance customer experience with risk management in a fast-paced environment. Remote work options are available.

Qualifications

• Strong customer service and communication skills.
• Ability to investigate, analyze, and resolve complex customer situations.
• Demonstrated problem-solving and decision-making abilities.
• Strong attention to detail and documentation skills.
• Ability to work in a fast-paced, high-volume call center environment.
• Experience in fraud prevention or banking operations is an asset.

Responsibilities

• Handle inbound customer calls related to suspected fraud, unauthorized transactions, account restrictions, and card security concerns.
• Investigate potentially fraudulent activity by reviewing account details, transaction history, and available fraud detection tools.
• Authenticate customers and assess account risk in accordance with bank policies and regulatory requirements.
• Make risk-based decisions regarding account restrictions, card closures, and fraud mitigation actions.
• Educate customers on fraud prevention, account security, and available protections.
• Accurately document customer interactions and investigations to ensure compliance.

Skills

Customer service

Communication

Investigation

Problem-solving

Attention to detail

Documentation

Call center

Fraud knowledge

Job description

BMO Financial Group is seeking a US Fraud Inbound Agent to serve as the first point of contact for customers reporting suspected fraud, unauthorized transactions, or account issues. You will investigate activity, authenticate customers, assess risk, and take actions to protect clients and bank assets.

The role requires strong communication, attention to detail, and the ability to balance customer experience with risk management in a fast-paced environment. Remote work options are available.