Remote Enterprise CSM | Strategic Accounts & Growth

plootocareers; Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

Plooto is seeking an Enterprise Customer Success Manager to own relationships with our most strategic enterprise partners. You will drive adoption, manage executive‑level engagements, and uncover expansion opportunities across large accounting firms and enterprise clients.

This senior, quota‑carrying role blends strategic account planning with consultative selling. You will lead QBRs, demonstrate ROI, and collaborate across sales, product, support, and finance in a fully remote Canadian/India

Qualifications

• 6+ years in enterprise customer success, strategic account management, or enterprise sales.
• Proven ability to achieve net revenue retention and driving expansion.
• Experience leading executive-facing reviews with C-suite partners.

Responsibilities

• Own a portfolio of enterprise partners and serve as their executive advisor.
• Develop and execute tailored success plans aligned to business goals.
• Lead QBRs and present ROI/roadmaps to senior stakeholders.
• Identify and close upsell/cross-sell opportunities with expansion targets.
• Coordinate onboarding and implementation for large firms with cross-functional teams.
• Voice of the enterprise customer to influence product priority and GTM strategy.

Skills

Executive presence

Strategic account management

SaaS experience

Fintech/payments knowledge

Job description

Plooto is seeking an Enterprise Customer Success Manager to own relationships with our most strategic enterprise partners. You will drive adoption, manage executive‑level engagements, and uncover expansion opportunities across large accounting firms and enterprise clients.

This senior, quota‑carrying role blends strategic account planning with consultative selling. You will lead QBRs, demonstrate ROI, and collaborate across sales, product, support, and finance in a fully remote Canadian/India