Remote E-commerce CRM Specialist

Placements24; Kimberley; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Professional development resources

Job summary

Placements24 is seeking a proactive Remote E-commerce CRM Specialist to optimize our CRM, personalize customer experiences, and drive repeat business from anywhere. You will manage data, build targeted email campaigns, and improve loyalty initiatives across our ecommerce channels.

You will collaborate with marketing and sales to align CRM strategies with business goals, analyze customer data for insights, and report on campaign performance.

Qualifications

• Experience as a CRM Specialist in an ecommerce environment.
• Ability to develop and execute targeted email campaigns based on customer data.
• Strong analytical skills to interpret customer data and drive decisions.
• Experience improving customer retention and loyalty programs.
• Excellent written and verbal communication for remote teamwork.

Responsibilities

• Manage and optimize the e-commerce CRM platform to ensure data accuracy and segmentation.
• Develop and execute personalized email marketing campaigns based on customer data, history, and behavior.
• Implement strategies to improve retention and loyalty programs and reduce churn.
• Analyze customer data to identify trends and opportunities for upselling and cross-selling.
• Collaborate with marketing and sales to align CRM strategies with business objectives.
• Monitor CRM performance metrics and provide reports on campaign effectiveness and engagement.

Skills

CRM systems

E-commerce

Email marketing

Data analytics

Remote collaboration

Tools

Salesforce

HubSpot

Zoho CRM

Job description

About the Role

Our client is seeking a proactive and customer-focused Remote E-commerce CRM Specialist to enhance customer relationships and drive repeat business through strategic CRM initiatives. This role, operating entirely remotely, will be responsible for managing and optimizing our Customer Relationship Management system to personalize customer experiences, implement targeted marketing campaigns, and improve customer loyalty. You will play a key role in leveraging customer data to foster deeper engagement and maximize customer lifetime value. This is an exceptional opportunity for a CRM expert to make a tangible impact on our e-commerce success from anywhere.

Key Responsibilities

• Manage and optimize the e-commerce CRM platform to ensure data accuracy and enhance customer segmentation capabilities.
• Develop and execute personalized email marketing campaigns based based on customer data, purchase history, and behavior.
• Implement strategies to improve customer retention, loyalty programs, and reduce churn.
• Analyze customer data to identify trends, preferences, and opportunities for upselling and cross-selling.
• Collaborate with marketing and sales teams to align CRM strategies with overall business objectives.
• Monitor CRM performance metrics and provide regular reports on campaign effectiveness and customer engagement.

Requirements

• Proven experience as a CRM Specialist or similar role, with a strong focus on e-commerce.
• In-depth knowledge of CRM systems (e.g., Salesforce, HubSpot, Zoho CRM) and their application in e-commerce.
• Experience in developing and executing targeted email marketing and customer loyalty campaigns.
• Strong analytical skills with the ability to interpret customer data and derive actionable insights.
• Excellent communication and collaboration skills, essential for remote teamwork.
• Understanding of data privacy regulations and best practices.

Benefits

• Competitive annual salary and performance-based incentives.
• Fully remote work arrangement offering unparalleled flexibility.
• Opportunity to shape customer relationship strategies for a growing e-commerce brand.
• Access to advanced CRM tools and professional development resources.
• A collaborative and supportive remote team culture.