E-commerce Operations Manager

Placements24; Kimberley; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Performance-based bonuses

Growth opportunities

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager to lead a fully remote online store. You will manage website health, orders, fulfillment, and customer service while coordinating digital marketing efforts from your remote workspace.

You will analyze performance data, optimize user experience, and drive growth across regions. The role requires independent work and proven ability to lead a distributed team in a remote setting.

Qualifications

• Proven experience in e-commerce operations management or similar role.
• Strong understanding of e-commerce platforms, digital marketing, and analytics tools.
• Excellent project management and organizational skills.

Responsibilities

• Oversee day-to-day operations of the e-commerce platform to ensure optimal UX.
• Manage order processing, fulfillment, and shipping logistics for timely delivery.
• Collaborate with marketing to execute digital campaigns and promotions.
• Analyze website performance, sales trends and customer behavior for improvements.
• Manage online inventory in coordination with supply chain partners.
• Develop strategies to boost customer satisfaction and loyalty in the online space.

Skills

E-commerce operations

Digital marketing

Analytics tools

Inventory management

Project management

Tools

Shopify

Google Analytics

ERP systems

Job description

About the Role

Our client is seeking a strategic and experienced E-commerce Operations Manager to lead their online retail business, operating entirely remotely. You will be responsible for overseeing all aspects of the online store, from website management and order fulfillment to customer service and digital marketing coordination. This role requires a blend of technical understanding, operational expertise, and a strong grasp of the e-commerce landscape. You will drive growth, optimize user experience, and ensure seamless operations for customers across various regions, all from your remote workspace. This is a pivotal role for someone passionate about digital retail and looking to make a significant impact.

Key Responsibilities

• Manage the day-to-day operations of the e-commerce platform, ensuring website functionality and optimal user experience.
• Oversee order processing, fulfillment, and shipping logistics to ensure timely delivery to customers.
• Collaborate with marketing teams to execute digital marketing strategies and promotional campaigns.
• Analyze website performance data, sales trends, and customer behavior to identify areas for improvement.
• Manage inventory levels for online sales, coordinating with supply chain partners.
• Develop and implement strategies to enhance customer satisfaction and loyalty in the online space.

Requirements

• Proven experience in e-commerce operations management or a similar role.
• Strong understanding of e-commerce platforms, digital marketing, and analytics tools.
• Excellent project management and organizational skills.
• Experience with inventory management and fulfillment processes.
• Strong analytical and problem-solving abilities.
• Ability to work independently and lead a distributed team effectively in a fully remote capacity.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work environment, offering flexibility and work-life balance.
• Performance-based bonuses.
• Opportunities for professional growth and development in the e-commerce sector.
• Be part of an innovative and forward-thinking online retail business.