Remote Dispatch Controller - Tow & Service Ops

CAA Club Group; Vaughan; Remote; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Work from home

Training provided

Job summary

CAA Club Group seeks a dedicated dispatcher to coordinate tow, battery, and light service requests for Members across Ontario and Manitoba. You will assign calls to the nearest contractor, track ETA, and ensure cost efficiency while maintaining high service standards.

The role requires knowledge of Ontario roadways, strong communication, and the ability to work autonomously from home during afternoons, weekends, and holidays. Training is provided remotely with onsite sessions as needed.

Qualifications

• Excellent knowledge of Ontario roadways and highways.
• Experience working in customer service.
• Previous experience in dispatching is an asset.
• Thorough knowledge of local and North American geography.
• Excellent communication skills.

Responsibilities

• Ensuring safety of our members is paramount.
• Assigning, monitoring and executing incoming tow, battery and light service requests.
• Manually assigning and routing all tow and light service request service calls to the nearest available contractor while ensuring ETA/s and cost effectiveness.
• Ensuring that calls are redirected within the allotted time frame and meet standards.
• Assigning and monitoring progress of calls given to contractors in the territory and rural area.
• Hours: available to work the afternoon shift, weekends and holidays in a work-from-home role.

Skills

Customer service

Dispatching

Problem solving

Time management

Communication

Education

Dispatch training certificate

Job description

CAA Club Group seeks a dedicated dispatcher to coordinate tow, battery, and light service requests for Members across Ontario and Manitoba. You will assign calls to the nearest contractor, track ETA, and ensure cost efficiency while maintaining high service standards.

The role requires knowledge of Ontario roadways, strong communication, and the ability to work autonomously from home during afternoons, weekends, and holidays. Training is provided remotely with onsite sessions as needed.