Operations - Dispatcher I

Canada Cartage; Mississauga; On-site; CAD 42,000 - 60,000; Full time

Job summary

Canada Cartage Group in Mississauga, ON is seeking a Dispatcher for afternoon shifts (4:00 PM to 4:00 AM). The role involves assigning routes and loads to drivers, monitoring progress, and ensuring on-time deliveries while handling traffic or weather disruptions.

You will maintain open communication with drivers, customers and other departments to streamline logistics and support the efficient operation of our trucking services.

Qualifications

• 6 months to 1 year dispatch experience in a similar environment.
• Experience with Dispatch software.
• Experience within the Transportation industry is an asset.

Responsibilities

• Assess and support all driver inquiries, supplying drivers with trip information and tools.
• Utilize back office and XRS to track and monitor driver activity.
• Support senior planner and account coordinator requests and complete daily add-ons.
• Ensure Trip Sheets are complete and updates are live, progressing trips as required.
• CSR evening duties responding to customer requests.

Skills

Verbal and written communication

Attention to detail

Multitasking

Flexible schedule

Tools

Dispatch software

Microsoft Office (Word, Excel, Outlook)

Job description

Position Summary

The Dispatcher is responsible for supporting and monitoring all on road activities completed by drivers during the shift. Your role involves assigning routes and loads to drivers, monitoring their progress, and ensuring on-time deliveries while responding to unforeseen challenges such as traffic or weather disruptions. Additionally, you will maintain effective communication with drivers, customers, and other departments to streamline logistics and contribute to the efficient and reliable operation of our trucking services.

Location:Mississauga, ON

Schedule: Afternoons, 4:00 PM to 4:00 AM

What you will do

• Assess and support all driver inquires, supplying drivers with all needed information and tools for their trip. IE Trip sheets, access codes for locations, trip numbers, tractors keys
• Utilize Back Office and XRS to help track and monitor driver activity
• Support senior planner and account coordinator requests completing all daily add-ons as required
• Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
• CSR evening duties (respond in timely manner to all customer requests)

What You’ll Bring

• Minimum 6 months to 1 year dispatch experience in a similar environment
• Experience with Dispatch software
• Experience within the Transportation industry is an asset

Along with the following Skills & Competencies:

• Capable verbal and written communication skills
• Strong attention to detail
• Proficient in Microsoft Office programs; Word, Excel, and Outlook
• Proven experience in handling multiple priorities
• Must be willing to work a flexible schedule and be able to work overtime if the demand arises.