Wellness Platform Support Specialist (Hybrid)

Fullscript; Ottawa; Hybrid; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Flexible PTO

RRSP program

Premium benefits with $2K paramedical

Discounts on wellness catalog

Training & learning opportunities

Hybrid work flexibility

Job summary

Fullscript is seeking a customer support advocate to deliver friendly, clear assistance across chat, email, and phone, helping practitioners maximize the platform.

You’ll solve issues with empathy, stay current with product updates, and collaborate with cross-functional teams to improve the user experience while upholding our service standards and values. This hybrid role offers flexibility and opportunities to grow with a fast-growing wellness platform.

Qualifications

• Exceptional service mindset and ability to communicate clearly.
• Ability to guide users through challenges with empathy and accuracy.
• Willingness to learn product updates and adapt to process changes.

Responsibilities

• Act as the voice of Fullscript and deliver friendly support across chat, email, and phone.
• Solve problems with empathy, understand user needs, and provide timely solutions.
• Learn and adapt to product updates and evolving customer expectations.
• Use internal tools (like Zendesk) to streamline communications and improve efficiency.
• Share insights and customer feedback with cross-functional teams to improve the platform.
• Contribute to a culture of service excellence by embodying company values.

Skills

Customer service

Clear communication

Attention to detail

Adaptability

Team player

Tools

Zendesk

Job description

Fullscript is seeking a customer support advocate to deliver friendly, clear assistance across chat, email, and phone, helping practitioners maximize the platform.

You’ll solve issues with empathy, stay current with product updates, and collaborate with cross-functional teams to improve the user experience while upholding our service standards and values. This hybrid role offers flexibility and opportunities to grow with a fast-growing wellness platform.