Remote Customer Email Response Specialist

Hrstalentsolutions; Mississauga; Remote; CAD 40,000 - 43,000; Full time

Job summary

The Customer Email Response Assistant role is remote, with a flexible schedule (full-time or part-time). You will manage an assigned customer email inbox, read questions, lookup information, and craft replies that answer what you can.

You will record questions needing review and hand off with clear context to teammates. Accuracy and clear communication are essential: verify links, describe conversations accurately, and avoid vague promises.

Qualifications

• Clear writing, careful reading and accurate recordkeeping are essential.
• Ability to navigate an assigned email inbox and look up information.
• Experience with handling multiple open questions without mixing customer data.

Responsibilities

• Read daily customer emails, look up information, and write replies.
• Record questions needing review and hand off with context.
• Ensure links and subject lines reflect the conversation and timing.
• Attach relevant emails to the correct record and update status.

Skills

Clear writing

Careful reading

Online inbox

Job description

The Customer Email Response Assistant role is remote, with a flexible schedule (full-time or part-time). You will manage an assigned customer email inbox, read questions, lookup information, and craft replies that answer what you can.

You will record questions needing review and hand off with clear context to teammates. Accuracy and clear communication are essential: verify links, describe conversations accurately, and avoid vague promises.