Remote Customer Care Specialist

AO Globe Life - Nzube Justin Ejifugha; Barrie; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Representative to join their remote team. This role emphasizes delivering exceptional client service and enhancing client relations through effective communication and problem-solving skills. The ideal candidate will thrive in a self-directed environment, managing time efficiently while contributing to process improvements. With comprehensive training and opportunities for professional growth, this position offers a competitive compensation package and a commitment to employee development. If you are passionate about providing top-notch service and ready to make a difference, this opportunity is perfect for you.

Benefits

Remote Work Arrangement

Comprehensive Training Programs

Health, Dental, and Vision Benefits

Opportunities for Career Advancement

Qualifications

• Experience in a client service role with a focus on professionalism.
• Strong analytical skills to effectively address client needs.

Responsibilities

• Provide expert client support through various communication channels.
• Maintain accurate client records and adhere to company policies.

Skills

Client Service Experience

Verbal Communication

Written Communication

Problem Solving

Time Management

Education

HLLQP License

Tools

Customer Relationship Management Software

Job description

Location: Remote

Type: Full-Time

AO Globe Life seeks a highly professional and results-oriented Customer Care Representative to deliver exceptional service and enhance client relations. This is a remote position requiring a self-directed individual with a commitment to excellence.

Responsibilities:

• Provide expert client support via multiple communication channels.
• Efficiently resolve client inquiries and concerns in accordance with company standards.
• Maintain accurate and comprehensive client records and documentation.
• Adhere strictly to all company policies, procedures, and regulatory guidelines.
• Contribute to process improvement initiatives through constructive feedback and proactive participation.
• Educate clients on products and services with clarity and professionalism.

Compensation and Benefits:

• Remote work arrangement (Work From Home).
• Comprehensive training and professional development programs.
• Competitive weekly compensation package commensurate with experience.
• Comprehensive health, dental, and vision benefits package.
• Opportunities for professional growth and career advancement within the organization.

Qualifications:

• Demonstrated experience in a client service role.
• Excellent verbal and written communication skills, with a focus on clarity and professionalism.
• Proficiency in relevant software applications for customer relationship management and communication.
• Strong analytical and problem-solving abilities to address client needs effectively.
• Self-directed and highly organized work style with the ability to manage time and prioritize tasks efficiently in a remote environment.
• Willingness to obtain the HLLQP License; comprehensive support will be provided.
• Must be a resident of Canada.

Application Process:

Qualified candidates are invited to submit a detailed resume and a formal cover letter outlining their relevant experience and qualifications.

AO Globe Life is an equal opportunity employer committed to diversity and inclusion in the workplace.