Remote Customer Service Agent — Growth & Impact

MCI; Cat Lake; Remote; CAD 22,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Employee discounts for rice, clothing, and meals

Performance and loyalty bonuses

Company retreats and off-site events

Job summary

A leading tech-enabled business services company is looking for a Remote Customer Service Agent to assist a diverse portfolio of clients. The role is remote and involves handling customer inquiries professionally. Candidates must have prior call center experience, live within 80 km of the office, and possess strong English language skills. This position offers competitive hourly pay and various benefits.

Qualifications

• Must be 18 years or older.
• Previous call center experience.
• Work-from-home experience.
• High speed internet connection.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.

Skills

Strong command of the English language

Typing speed of 20+ WPM

Excellent interpersonal skills

Skilled in troubleshooting and follow-up

Education

High school diploma or equivalent

Tools

Basic proficiency in Microsoft Office

Familiarity with Windows operating systems

Job description

A leading tech-enabled business services company is looking for a Remote Customer Service Agent to assist a diverse portfolio of clients. The role is remote and involves handling customer inquiries professionally. Candidates must have prior call center experience, live within 80 km of the office, and possess strong English language skills. This position offers competitive hourly pay and various benefits.