Remote Collections Specialist — US Accounts

Smart-Apartment-Data; Winnipeg; Remote; CAD 41,000 - 49,000; Full time

Benefits offered by this job

Fully remote

Job summary

Smart-Apartment-Data is seeking an experienced Collections Officer to pursue overdue accounts, including US-based customers, in a fully remote role. You will lead outbound outreach, negotiate payment arrangements, and maintain precise records while hitting daily/weekly collection targets.

Ideal candidates have strong English communication, persistence, and a track record of following through on commitments, with experience managing high-volume calls and working toward KPIs.

Qualifications

• Several years of hands-on collections experience in a dedicated role.
• Experience handling US customers/accounts is strongly preferred.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional with strong follow-through.
• Comfortable working with targets and KPIs.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and emails to follow up on payments.
• Handle objections and payment delays professionally.
• Follow up on payment commitments consistently.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets.

Skills

Collections experience

US customer handling

English communication

Outbound calling

Direct communication

Professional demeanor

Follow-through

Performance metrics

Job description

Smart-Apartment-Data is seeking an experienced Collections Officer to pursue overdue accounts, including US-based customers, in a fully remote role. You will lead outbound outreach, negotiate payment arrangements, and maintain precise records while hitting daily/weekly collection targets.

Ideal candidates have strong English communication, persistence, and a track record of following through on commitments, with experience managing high-volume calls and working toward KPIs.